Hello Community
When creating new knowledge article there are two similar fields "Service Category" and "Topic".
How to understand "Topic" in that case? Intuitively I thought that Topic is more detailed than "Service Category" for example: Topic: "Laptops" under "Hardware" Service Category. However I heard a contradictory opinion that Topic refers to the higher level of article categorization meaning it is more about the Article Type e.g. FAQ etc.
Can you help me to understand the difference? Does Topic impact searchability?
Thanks for help!
Aga
