Retire Button is visble only to the recent revisor of KB article

[Arun96]

Hi All,

Good Day.

The requirement is to show the 'Retire' button only for the users having 'knowledge_manager' role.

At present, the Retire button only appears to the most recent reviser of a KB article, which causes knowledge team members to have to check out an article, make a minor change and publish this change in order to see the Retire button. Only then they retire the article. The Retire button should not appear to anyone with a Knowledge role. 

I have added the role 'knowledge_manager' in the UI Action 'Retire'. Now the Retire button is showing to the recent reviser of KB article having 'knowledge_manger' role. It is not visible to all users having the 'knowledge_manager' role.

Have checked the script in 'Retire' UI action, client scripts, can' find how it is restricting only to the recent reviser.

Please provide your valuable inputs.

[Aman Kumar S]

Hi @Arun 

This is expected behavior.

For more info, check below link:
Retire a versioned article

This action is available only when there is no checked out version. If a version has been checked out, the Retire button does not appear on the Knowledge form header.

Note: For the Knowledge - Approval Retire workflow, this happens only when the retire request is approved.

In addition to the knowledge administrator and the knowledge manager, the following users can retire a versioned article:

• knowledge owner
• latest publisher of the versioned knowledge article not available for kcs_candidate or kcs_contributor)

Users can still access outdated articles that have been attached to incidents by navigating to the article view page with the sys_id of the article. Outdated articles include a message that an updated article is available.

Feel free to mark correct, if your issue has been resolved, so it ends up in solved queue.

Will be helpful for others looking for the similar query.

[Aman Kumar S]

Hi @Arun 

Feel free to mark correct, if your issue has been resolved, so it ends up in solved queue.

Will be helpful for others looking for the similar query.

[vinay32 · Accepted solution]

Hi Arun,

Please check below link.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0858571