Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Today, December 11th 2025, ServiceNow rel...
In Tokyo, there is now a property (glide.knowman.allow_retire_block) to allow knowledge blocks to be retired, even if they are used by articles. This avoids the common issue of not being able to retire a knowledge block that was used in a previous v...
SAP SuccessFactors is sunsetting the HTTP Basic Authentication (Basic Auth) to access APIs in SAP SuccessFactors by November 2023. In lieu of Basic Auth, a more secure OAuth 2.0 authentication method has been selected by SAP SuccessFactors to use its...
Currently Workday Spoke supports Basic Auth for SOAP based Actions and OAuth 2.0 for REST based Actions. To cater to customer requirement for augmented Security for SOAP based Actions, Workday Spokes have been enhanced by Bristlecone Inc. to support ...
The latest AI Academy session has been posted on Now Assist in Knowledge Management. If you want to know more about generating articles with generative AI and what we have coming out for May, this is the academy session for you! I'll do a ...
Exciting news! Bristlecone Inc. has recently upgraded SAP ECC RFC Spoke by enhancing some of the existing Spoke actions and adding new actions to support more Sourcing and Procurement use cases. This change will be effective from May 2023, in Version...
Say YES to epic inspiration, learning, and fun – join us at Knowledge! It’s time to reserve your spot at our largest event of the year! Join us May 14-18 at The Venetian Las Vegas for three days of unforgettable insights, training, and networkin...
Here's what we talked about last nightFor the Contributorversary: For the Coachaversary, it would start off as a message like the above, then link to Microsoft SwayI used Microsoft Sway and Canva to make these - a bit labor intensive but totally wort...
Hi KM Forum, I would like for us together to share and define exactly how we implement and use the KCS basic UFFA flow in ServiceNow. For reference: How do you pragmatically make this work in the ServiceNow platform, step by step?What workarounds,...
Bulk import Knowledge Articles and Translations To bulk import multiple Word articles in a Knowledge Base (KB), the process is described here. Below is a step by step, including loading and handling of translations. It is always good to first conside...
With every company and organization, you work for or with, there are always operational knowledge gaps. I'm sharing my approach to capturing knowledge and closing as much of those gaps as possible. Please keep in mind this is just a method\model noth...
Many organizations that implement new knowledge management systems run into issues following adoption. In this three-part video series, learn about the three phases for successfully integrating knowledge management into your daily work: governance, ...
Hi forum, I've been asked on different occasions if I could share an animated ppt presentation slide I frequently use, going through the KCS UFFA flow step by step. The variations I've used have all been branded for customers, employers etc so I have...
Hi friends, a while back I wrote an article on LinkedIn about Knowledge Management and KCS. I would really appreciate your feedback, both positive and negative! thanks in advance /Tommy Knowledge Management - what it is and how & why you should do...
Hi All, I have added 8 articles to the Featured Content on my Knowledge Base but I can only see 5 on the Knowledge Home Page. I have added the homepage keyword to them all. Ifs 5 the maximum that the Homepage can display? If so, any chance we could e...
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Lisa Latour
