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05-03-2022 01:14 PM
Is there an efficient way to move Confluence docs to ServiceNow? We're making the move to SN, and moving all the knowledge has me stumped. If there is a tutorial or clear instructions, that would be amazing.
Solved! Go to Solution.
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05-20-2022 06:18 AM
Hi Andrew,
We just finished going through the process of bringing in our Confluence content to ServiceNow KB's as well. I wish I could tell you there is an easy solution, but all of the OOTB options had more cons than pros, in our case.
After a thorough review of the available options to migrate content to ServiceNow from Confluence, here is where my company landed:
- Import from External Knowledge Sources - no, due to bringing all content in as an attachment.
- Easy Import - no, due to loss of all images and formatting,
- Import from Word - no, due to numerous formatting issues.
Given that we had approximately 2,000 articles to migrate, we opted to bring in several data entry contractors and migrate content manually.
Please let me know if you have any questions.
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02-22-2023 06:24 AM
Hi, i created nice automatic workaround for it. Please take a look https://www.servicenow.com/community/itsm-forum/import-knowledge-articles-from-confluence-using-inte...
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05-03-2022 04:21 PM
Hi Andrew, I've recently gone through this process. It was not pretty. And I had no budget. I needed to move 10K+ documents out of Confluence. Basically used a script to convert the Confluence pages to MS Word documents, then import the MS Word to ServiceNow. Due to volumes and the structure of the Confluence spaces, the script was run in batches. If you have access to a robotics/automation team, they could automate the process.
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05-04-2022 07:05 AM
That sounds awful. I was just hoping there was an easy alternative. Seems like something that would be an important product for SN to have in place. Oh well. Its just one more task to add to the list.
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05-20-2022 06:18 AM
Hi Andrew,
We just finished going through the process of bringing in our Confluence content to ServiceNow KB's as well. I wish I could tell you there is an easy solution, but all of the OOTB options had more cons than pros, in our case.
After a thorough review of the available options to migrate content to ServiceNow from Confluence, here is where my company landed:
- Import from External Knowledge Sources - no, due to bringing all content in as an attachment.
- Easy Import - no, due to loss of all images and formatting,
- Import from Word - no, due to numerous formatting issues.
Given that we had approximately 2,000 articles to migrate, we opted to bring in several data entry contractors and migrate content manually.
Please let me know if you have any questions.
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05-20-2022 10:10 AM
Sounds like all around, this will be a nightmare. I will talk to management. I know there is a plan to get one of our programmers to build a rest api for the majority of this, but I think we're going to have to steal a couple interns for anything with images. Thankfully, there aren't too many of those. Atlassian is just awful for this.
