What roles are needed to allow minor edits in a KB without having to checkout?

[Luiz Lucena]

Hello everyone, 

We recently activated the Knowledge Versioning workflow, I've also updated the Knowledge Properties  glide.knowman.versioning.enable_minor_edits to include meta and author fields without creating a new version.

However, our Service Desk cannot update those fields without checking out first and they are allowed to write/modify KB articles. 

Am I missing something here?

[Arnaldo]

Hello Luiz
Beside the contributor rights (possibility to create new article in the database) likely you need to check other properties.
We have enabled the glide.knowman.versioning.enable_minor_edits =  true

in combination with the enablement of other 2 properties :

• glide.knowman.ownership_group.enabled =true ==> Enable ownership group for Knowledge articles.[Note: After enabling this property, it is not recommended to disable it.]
• glide.knowman.ownership_group.override= true  ==> Retain contribute access for author or reviser of knowledge article linked to ownership group.
  

The result of that is that any member of ownership group is able to update Minor changes fields, without creating version.
Author can still maintain the article but he is forced to checkout the article and not enabled to update minor change fields. Personally I submitted Idea to ServiceNow to evaluate this condition and make author available to maintain the article like a ownership group member.

[jahnert]

1. A developer or servicenow admin with access types sys_properties.list in the filter navigator field, then presses enter.

2. Searches for and opens glide.knowman.versioning.enable_minor_edits

3. Click write roles button, and add the rolls you want to have this feature. It looks like when you add a role, it restricts it from other roles that aren't listed. I added knowledge_admin and knowledge_manager may have lost access so make sure to add all the roles that should have write access.