What is best practice for configuring Conflict of Interest?

[matthew somers]

I have a requirement to add/edit the conflict types in conflict of interest.  In the docs, it just describes editing flows in flow designer, but it does not talk about the best practice for scaling conflict types.  I realize they are just the subcategories in the Conflict of Interest category in Compliance Practice Area, but there are more scripts in the background that won't work with the newly added subcategory conflict types.  In the OOB record producer, there is one variable set that contains all variables and 5 or 6 Client Scripts.  Most of the script includes/constants for Conflict of Interest that are called in the client scripts are SNC Read-only.  This seems limiting as there is no way to scale the conflict types via system property or some sort of table.  The constant script is just setting the 3 demo conflict_types OOB.

Has anyone successfully added/customized conflict types for the LSD COI process?  I would like to have something scalable and not recreate the wheel of the whole COI scope.

[Community Alums]

Hi @matthew somers ,

Configure the foundation data required for managing the conflict of interest requests.

As an administrator, you can review the installed components and modify them or add new ones as applicable.

• Approver group for managing conflict of interest requests
• Flows for Legal Conflict of Interest
• Notifications to inform different stakeholders at different stages of a conflict of interest request

• Install Legal Conflict of Interest

  You can install the Legal Conflict of Interest application (sn_lg_coi) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

• Configure flows for Legal Conflict of Interest

  Review the flows installed with the Legal Conflict of Interest application and configure them to align with your business needs.

[matthew somers]

Hi Sandeep,

Yes, I went through the docs as listed above, none of them make mention of how to add conflict_types in a way that is OOB friendly and works with the OOB SNC scripting in the background within the Conflict of Interest app.

[AS2023]

Hi Matthew,

I have similar requirements, were you able to figure out a way to add more conflict types without much customization?

[matthew somers]

Hi @AS2023 ,

No, I didn't get any further than having to extend script includes over the top of SNC and do a lot of extra work to build out further conflict types in a scalable manner.  I meant to put in an idea for ServiceNow, but haven't gotten around to it.  It would be nice if they could refactor to scale the types a bit better.