Zurich release: Check out the new and improved documentation for a smoother MCO experience!

[shilpasham]

Hi Community,

The Manufacturing Commercial Operations (MCO) application platform is purpose-built to enhance post-sales support and streamline service operations throughout the manufacturing sector. The following is what’s new and improved in Manufacturing Commercial Operations for the Zurich release.  

What’s New

• Agents Workspace: Empowers OEMs and manufacturers to launch sales promotions and recall campaigns and facilitates efficient claim submission, review, and approval.
• Dealer Portal: Offer a comprehensive portal experience for both internal and external dealers, facilitating seamless collaboration with OEMs and improving access to essential information.
• Industry-Specific Data Model: Utilize a data model designed to address the unique requirements of the automotive and heavy engineering industries.
• Recall Campaign Management: Efficiently launch recall campaigns and coordinate with dealers to address and resolve associated claims, ensuring successful recall processes.
• Repair Claim Processing: Simplify the handling of warranty repair claims by enabling direct collaboration between dealers and OEMs through a unified system, expediting claim resolution.
• Sales Promotion Initiatives: Oversee the creation and management of sales promotion campaigns and related claims, fostering smooth dealer engagement and effective promotional settlements.
• Content Restructure: Redesigned the Explore, Configure, Use and Reference sections to include details of all change models available in the application, making them easier to find.

Review the Manufacturing Commercial Operations release notes for more information about the Zurich release features.

If you have feedback or suggestions on how we can further improve our documentation, drop us a comment below!