Can we change the order of contextual slidebar

[MoseenR]

I want to move assist agent icon on the top which I highlighted below screenshot-

Is it possible to move on top?

[Dr Atul G- LNG]

Hi @MoseenR 

I'm not sure what value it brings by moving this on top, and you create the technical debt. It’s more about educating the user and making it easier. I think it’s doable, even though I don’t have a direct solution, but you can find where these have been defined and then make changes.

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-operation...

[Ankur Bawiskar]

@MoseenR 

this link has solution

Contextual side Panel - Can you set a default or change the icon order? 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[MoseenR]

@Ankur Bawiskar 

Thanks for sharing this link but I already configured this in my PDI and it wasn't working.

[Ankur Bawiskar]

@MoseenR 

Seems same question was asked earlier but it didn't work

https://www.servicenow.com/community/csm-forum/csm-fsm-contextual-sidebar-cannot-reorder/td-p/317694... 

So it seems it's like a platform bug

If my response helped please mark it correct and close the thread so that it benefits future readers.