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Forum Posts

Auto add or remove users to azure group

Good Morning, Can someone please shed some light on this.  I have a catalog item in Servicenow which will auto add or remove a user to a servicenow group.Now we want the user that is added or removed  to this servicenow group to automatically add or ...

Thomas98 by Tera Expert
  • 435 Views
  • 2 replies
  • 0 helpfuls

Access Control

Which of the following statements must evaluate to true for a user to pass an Access Control? (Choose three.)A. The user has one of the roles speci+ed in the Required Roles Related list.B. Scripts con+gured in the Access Control must evaluate to true...

SaiUpeshJ by Tera Contributor
  • 448 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to promote closed incidents to Major?

Hello, I'd like to know how to promote closed incidents to Major incident by script. I know that is not a good practice and I explained it to the client, but these are olds incidents when Major Incident module were not used by them. They want these r...

Kanban board not updating

Hi All, I have an issue wherein when i drag the task from open to work in progress it does not change the state in Kanban but when I try to change the task state field it changes to the designated lane. What area would I check this? (by the way this ...

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MattCoscos by Tera Contributor
  • 339 Views
  • 3 replies
  • 0 helpfuls

ATF : Normal Change Approval Requiring Sign Off

In ATF Normal Change i am trying to approve the record. Once i get to the approve step i can open the record and select approve but it doesn't actually approve it since the sign off does not show. What the process shows outside of atf is you click ap...

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Ashley45 by Tera Contributor
  • 378 Views
  • 4 replies
  • 0 helpfuls

Issue with Filter on Portal

I am using the Out of the Box  Widget : Data Table from Instance Definitions,I have enabled the filter, If an user runs the filter and opens any record and again clicks  back  button ,the. filter condition which he set is being Reset,Is there anyway ...

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Custom VTB Labels Disappear with New Sprint

Hello,We leverage customized labels for Story's in our Sprint Board- we often end up moving a handful of Story's to the next Sprint if they are still in progress when the Sprint is set to close. I move the Story's to the new Sprint, close the old Spr...

summert by Kilo Contributor
  • 255 Views
  • 1 replies
  • 0 helpfuls

Tags

We use tags a lot in our organization.  We have multiple that contain CBHD.  When I run a report on the Task or the Incident table, for criteria Tags have CBHD, I do not receive one of the tags that contains CBHD.  I own this tag and should be able t...

Resolved! Generic OAuth for all third party instances

Hi Community, I have developed an OAuth application in my personal developer instance to pull incident details from ServiceNow. The OAuth flow I followed is outlined here:  https://docs.servicenow.com/bundle/rome-platform-administration/page/administ...

sanyamsanya by Tera Contributor
  • 395 Views
  • 1 replies
  • 1 helpfuls