How do I configure my filter page in ServiceNow to display the Open duration? In my view, I can only see the open time but no duration underneath. What setting would I need to change to display this?
Hello Team,We need help in creating a report which shows how many articles in a specific knowledge base doesnt have translations. We also need help in finding articels which has translations to an outdated or retired parent article. Can you please he...
Hi, I need to Remove the Hyperlink and the Preview option from the related link from Agent Workspace View. I am not able to Do it from Workspace View. Any one please help?
Hi everyone!I am currently exploring ways to enhance customer satisfaction in retail environments, specifically for grocery stores, using ServiceNow's Customer Service Management (CSM). I'm interested in integrating customer surveys to gather feedbac...
O que é REST API?REST (Representational State Transfer): É uma arquitetura para criar APIs. Não é um protocolo específico, mas um conjunto de regras para construir APIs que comunicam dados entre sistemas de forma eficaz.Funcionamento: Quando você faz...
In at least worknotes/additional comments, and the UI display of descriptions, linebreaks are being displayed/saved as double the amount. This started about a month ago. Example below:This gets very cumbersome to read when something is more than a co...
Hi Service now team,I exported the XML for one of the inbound email actions. Can we share this XML with another user so they can import it and create an inbound email action that replicates the same template? If that's possible, do you know the steps...
Hello Community,I'm encountering a problem with parallel execution steps in Flow Designer. I'm trying to execute multiple tasks in parallel within a flow, but it seems that the parallel execution isn't working as expected.**What I've Tried:** - Check...
I tried querying sys_choice table but the respnse seems to be missing many entries like for state column in task table entries like assess, authorized etc not present /api/now/v2/table/sys_choice?sysparam_fields=name,element,value,label&sysparm_query...
As close as I can get so far:Fixed Sidebar:<style>body {font-family: "verdana", sans-serif;}.sidenav {width: 130px;position: fixed;z-index: 1;top: 50px;left: 10px;background: #eee;overflow-x: hidden;padding: 8px 0;}.sidenav a {padding: 6px 8px 6px 16...
Hi All, We have an error on outbound state of provider instance while establishing connection between provider and consumer instance. The error is from subflow Repair RPS Consumer Connection as per the below image. Has anyone faced similar issue? No...
Hi Community, I have implemented Data Visualizations on Now mobile app which shows data on a Pie, Line charts. When clicking on the segment, it displays how many records are there but it is not taking me to the list of records. Neither I am finding t...
Good Morning, Can someone please shed some light on this. I have a catalog item in Servicenow which will auto add or remove a user to a servicenow group.Now we want the user that is added or removed to this servicenow group to automatically add or ...
Which of the following statements must evaluate to true for a user to pass an Access Control? (Choose three.)A. The user has one of the roles speci+ed in the Required Roles Related list.B. Scripts con+gured in the Access Control must evaluate to true...
Hello, I'd like to know how to promote closed incidents to Major incident by script. I know that is not a good practice and I explained it to the client, but these are olds incidents when Major Incident module were not used by them. They want these r...
