Hello! Is it possible to add a baseline to a dashboard in Platform Analytics? I have a MTTR Dashboard based on incidents and would like to add a baseline/target to the dashboard. The dashboard is great, but I would like to see a target goal for resol...
I've worked for three companies. In service now I want to see a description that is editable and says more than just "computer" or some other useless word. I also want to see the latest work note that does not just show the person who posted and the ...
Hello All,I want to change background color of Incident title in Orange color for existing incident and for new incident creation title should be in blue color.Is it possible to do on condition change the color for title, in service operations worksp...
Welcome to ServiceNow [日本語] - タスク：Next Experience、ナビゲーション、アクセス を対応中ですが、内容指示と実際の画面が異なるため、対応方法が不明です。やり方を教えてください。[Impersonate user (代理操作ユーザー)] を選択する選択肢が存在しない。内容
Looking for advice from anyone that may have an established Problem Management Known Error process in place as we are working to implement ours. What I know:Only one Known Error knowledge article can be created from and related to the Known Error Pr...
I am trying to make a Bar visualization from the Incident Table.It has to show a percentage of how many Incidents was resolved same day from "Business Duration" per month.So if we had 100 incidents January 2024 and 60 of then was resolved same day as...
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Happy to be part of the Executive Circle Event recently at Mumbai. It was an instant block buster. It was great opportunity to connect with Platform Owners and other Leaders, while knowing about the upcoming Products and Features from ServiceNow. The...
I want to predict assignment group through PI . I have installed below plugins in my DEV instance .“Predictive Intelligence” is the core Plugin“Predictive Intelligence – Enhanced UI” is the for the home page and other visualizations“Predictive Intell...
A few agents are having issues where when they get a significant amount of text in the notes section the cursor will jump around and move text around. Attached is a video of the issue. Has there been a new workout of resolution for this issue?
Hi, hope someone can help with this requirement. We have received an ask from some teams in our environment to give the edit access to an additional set of people apart from the original author and ownership group to edit/make changes to the article ...
Hi all, we would like to print asset tags directly from Servicenow. Does anyone have any solution already in place on how to use that?I would like to see some suggestions, like enabling a button in ServiceNow that will open or go to the standard prin...
Hello there, When snc_internal user replies to the email, it does not update the incident. The user is CC'ed in compose email.Ideally, the reply should be added to the additional comments of the incident.I see that "Update Incident (BP)" OOB inbound ...
Goodday,My name is Bart and i am a new user of SNow. I have set my preverences > theme to dark mode. Now when i open the E-mail tab, i see that communication with the customer shows a white background with white text. I need to select the text if i w...
Variables for few catalogs have been updated to reference type without creating the new variables. resulting in missing data in the old RITM records. To resolve this we planned to create a new inactive variable of previous type for each of the affect...