Hello, I have an issue with Virtual Agent designer and action outpup.I have a flow Designer actions that make a REST Call. If i Test it it Works fine.I try to use this action from virtual Agent designer but the output of the actions never sent back...
The "Send email step in flow designer does not work with any users who are not admin" knowledge article could be more helpful. But to avoid wasting time as I did trying to duplicate the instructions on reproducing the error, do yourself a favor and c...
We have recently deployed ServiceNow's Strategic Portfolio Management. During our demand process, Demand Managers are need to create Cost Plans, Monetary Plans and Non-Monetary plans in SPM. In certain circumstances, it is needed to have an excel ver...
Hi @AnkurP We need help in capturing the sys_id of interaction record in service now operation and populate it in a service catalog request .Here we do have a 1 ui action called create request on the interaction form clicking on this button page will...
Hi community, Maybe this is a simple question: When I create a Case with ServiceNow Support, I get suggestions about Catalog Items that may fit instead of the ticket I'm currently trying to open. Is there a comparable feature available on the Emplo...
scriptincludefunction: function(current) {var groupId = gs.getProperty("group_user"); var test = new GlideRecord("sys_user_grmember"); test.addEncodedQuery("group=" + groupId); test.query(); while (test.next()) { ...
For example , In Below screenshot problem related list tab , I wanna give custom filter when form loading also it's visible @Ankur Bawiskar
Hi everyone! My name is Caitlin Kenny, and I am the Staff UX Researcher for Mobile Platform topics. I currently have a research opportunity I am recruiting for that I would love to be shared out to any customers who are involved in the creation or...
HiI am using basic auth mechanism to create incidents in service now from our application. But the servicenow instance does not seem to be reachable at times. I get bad credentials error. What type of instance should I create in service now if I am u...
Hi Community,I have one requirement of a catalog item, having one leave end date variable , and one reference variable that is referencing to manager of the user who is raising the request.The actual requirement is to send the notification to the man...
After Saving Record in change Type is changing and getting error. But if i go to list view and open same record it is working fine.
Good morning, everyone!I was following the documentation to configure Genius Results, but I ran into an issue with the processor script. Even though I used the pre-existing example from the documentation, I’m not getting any data to show up in the Ge...
Hi, I have a client that want to use service now for their employees to book travel and accomodation for work assignments. The accommodation is theirs so we have the data. The employees are theirs so they mostly exist in Service Now ITSM.. If we adde...
our requirement is every day, we need to send reminder once state change to "pending user acceptance" and after three reminders we need to close these tickets automatically on 4th day. So, i have write this code: strikeIncidents();function strikeInci...
I am trying to understand how servicenow table extension works, but I am stuck on how the data is distributed. at first I thought when I extend another table, and I add a record to the child table that it would create a record in both parent and chil...