プラットフォームユーザーの代理操作を行いたい
Welcome to ServiceNow [日本語] - タスク：Next Experience、ナビゲーション、アクセス を対応中ですが、内容指示と実際の画面が異なるため、対応方法が不明です。やり方を教えてください。[Impersonate user (代理操作ユーザー)] を選択する選択肢が存在しない。内容
Forum Posts
Problem Management/Knowledge Management - Known Error
Looking for advice from anyone that may have an established Problem Management Known Error process in place as we are working to implement ours. What I know:Only one Known Error knowledge article can be created from and related to the Known Error Pr...
Average percentage of resolved incidents same day from business duration per month
I am trying to make a Bar visualization from the Incident Table.It has to show a percentage of how many Incidents was resolved same day from "Business Duration" per month.So if we had 100 incidents January 2024 and 60 of then was resolved same day as...
Connecting with Trusted Saffron Buyers in Pakistan
Discover how to connect with trusted saffron buyers in Pakistan. Learn about sourcing high-quality saffron, building reliable partnerships, and exploring market opportunities to ensure successful transactions.
ServiceNow Executive Circle Event at Mumbai
Happy to be part of the Executive Circle Event recently at Mumbai. It was an instant block buster. It was great opportunity to connect with Platform Owners and other Leaders, while knowing about the upcoming Products and Features from ServiceNow. The...
Predict Assignment Group for incoming incidents by using Predictive Intelligence
I want to predict assignment group through PI . I have installed below plugins in my DEV instance .“Predictive Intelligence” is the core Plugin“Predictive Intelligence – Enhanced UI” is the for the home page and other visualizations“Predictive Intell...
Issues with Cursor moving to the bottom of the notes section in the workspace
A few agents are having issues where when they get a significant amount of text in the notes section the cursor will jump around and move text around. Attached is a video of the issue. Has there been a new workout of resolution for this issue?
KM: Can additional authors be added to the knowledge article?
Hi, hope someone can help with this requirement. We have received an ask from some teams in our environment to give the edit access to an additional set of people apart from the original author and ownership group to edit/make changes to the article ...
Best way to print asset tags in Servicenow
Hi all, we would like to print asset tags directly from Servicenow. Does anyone have any solution already in place on how to use that?I would like to see some suggestions, like enabling a button in ServiceNow that will open or go to the standard prin...
Email replied by the user included in compose email does not update the ticket.
Hello there, When snc_internal user replies to the email, it does not update the incident. The user is CC'ed in compose email.Ideally, the reply should be added to the additional comments of the incident.I see that "Update Incident (BP)" OOB inbound ...
E-mails from the comments show white background with white text in Dark mode
Goodday,My name is Bart and i am a new user of SNow. I have set my preverences > theme to dark mode. Now when i open the E-mail tab, i see that communication with the customer shows a white background with white text. I need to select the text if i w...
update variables
Variables for few catalogs have been updated to reference type without creating the new variables. resulting in missing data in the old RITM records. To resolve this we planned to create a new inactive variable of previous type for each of the affect...
Knowledge Management - Known Error Knowledge Base
After our audit one of the findings was that we should have a Known Error Knowledge Base. Is this a requirement that anyone else has dealt with and if so what did you do? I am working with the Problem Process Owner to meet this requirement. We have ...
Virtual Agent changing question during contextual search
Hello, I'm currently running into an issue with a VA topic I am working on involving the contextual search. If you type in a certain phrase (in this case, "printer doesn't turn on"), the virtual agent asks if they'd like to change their answer to a ...
Resolved! Remove a user from Approval - Group if delegated an Approval - User in another workflow step
Context: In my workflow, I have an "Approval - User" (variable = line_manager_approval) and then an "Approval - Group" (called from DCS approval sys_id in the advanced script) activity in sequence. If the line manager is in the group, I want this use...
