career advice SN

[izza ijaz]

I did my CSA, I was preparing for CAD but I don't enjoy coding plz help me which path I should go in SN now I was thinking to become BA n then product manager, plz advice

[shun6 · Accepted solution]

Hi @izza ijaz ,

I recommend you to check the ServiceNow's career journey.

Career Journey - ServiceNow University

Learning path is also helpful.

Learning paths

Thanks.

[shun6 · Accepted solution]

Hi @izza ijaz ,

I recommend you to check the ServiceNow's career journey.

Career Journey - ServiceNow University

Learning path is also helpful.

Learning paths

Thanks.

[Abhijit4 · Accepted solution]

Hi @izza ijaz 

From my experience over the past 8 years, I’ve seen ServiceNow evolve significantly toward a Low-Code/No-Code platform. Today, much of the development work involves configuration rather than complex scripting.

You don’t need to be an expert coder to succeed as a ServiceNow developer. Even with just a basic understanding of scripting—especially around key APIs like GlideRecord and GlideAggregate.Investing a few days in learning these fundamentals will go a long way in helping you feel confident and capable on the platform.

When scripting is needed, it’s often small and reusable snippets and nothing overwhelming. And there’s a huge community and documentation to help you along the way.

So, I suggest you to stick to developer role rather than going for BA as I have seen many people are actually migrating from BA role to developer role as there is huge demand.

[izza ijaz]

I've been reseraching and i felt overwhelmed by the amount of modules SN has and in job description you also see clients want experience with multiple platform 

[Abhijit4]

@izza ijaz  Be cautious of job postings that demand expertise in 5–10 different modules.
It's unrealistic to expect any developer to be a true expert across so many areas, depth matters more than breadth.

If you're just starting your journey, begin by building a solid foundation in ITSM and understanding the core development concepts of ServiceNow. Once you're confident, consider expanding into one specialized module such as SecOps, ITOM, or HRSD, depending on your interests and career goals.

There are many other emerging modules as well. It's great if you get the opportunity to explore them—but remember, you don’t need to learn everything at once. Focus on mastering one step at a time.