I see no option to link an email layout to an email template

NiekJ
Kilo Contributor

Hello, 

 

In serviceNow I have:

 

  1. A notification
  2. An email template
  3. An email layout

I have my notification linked to my template. And I want to link my layout to my template. According to the internet (youtube, google, chatgpt) I need to link it manually by using the email layout field that is supposed to show to link the template to the layout.

 

The problem for me is that the button is not there:

 

NiekJ_0-1750762334388.png

 

I expect the button to be displayed between Subject and MessageHTML.

 

Does anyone know where the button is or how to display it? Or how to link the layout to the template?

 

Thanks

 

1 ACCEPTED SOLUTION

J Siva
Tera Sage

Hi @NiekJ 
Someone might have changed the form layout. Please follow the steps below to add the 'Email Layout' field to your form.

JSiva_0-1750762704817.png

JSiva_1-1750762750731.png

Regards,
Sva

View solution in original post

2 REPLIES 2

J Siva
Tera Sage

Hi @NiekJ 
Someone might have changed the form layout. Please follow the steps below to add the 'Email Layout' field to your form.

JSiva_0-1750762704817.png

JSiva_1-1750762750731.png

Regards,
Sva

Ankur Bawiskar
Tera Patron
Tera Patron

@NiekJ 

Check if somebody updated the form layout and ensure you are in Default update set and add that field on form

OR

You can set it from List view as well.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader