i want to make assigned to mandatory

[PRAGHATIESH S]

Hi,

There is OOB Ui action for interaction table "Close".  when we click on that close button it needs to make "assigned to" mandatory.

can anyone let me know, how can i make changes on here.

[Dr Atul G- LNG]

Hi @PRAGHATIESH S 

If I am not wrong, it looks like some changes have been done in UI Action, the OOTB code is different. Please make changes and then add your condition

[Ankur Bawiskar · Accepted solution]

@PRAGHATIESH S 

Please remember this is an OOB UI Action and if you update it then during upgrade it will be skipped

is it for native or workspace that you want to make it mandatory?

Client Script:

function closeInteraction() {

	if(g_form.getValue('assigned_to') == ''){
		g_form.addInfoMessage('Please fill assigned to');
		g_form.setMandatory('assigned_to', true);
		return;
	}

	var dialog = new GlideModal("close_confirmation");
	var msg = getMessage('Confirmation');
	dialog.setTitle(msg);
	dialog.setPreference("sys_id", g_form.getUniqueValue());
	dialog.render();
}

Workspace client script:

function onClick(g_form) {

    getMessage("Are you sure you want to close this interaction?", function(msg) {

        if (g_form.getValue('assigned_to') == '') {
            g_form.addInfoMessage('Please fill assigned to');
            g_form.setMandatory('assigned_to', true);
            return;
        }

        g_modal.confirm(getMessage("Confirmation"), msg, function(confirmed) {
            if (confirmed) {
                g_form.setValue('state', 'closed_complete');
                g_form.save();
            }
        });
    });

    return false;
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@PRAGHATIESH S 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Runjay Patel]

Hi @PRAGHATIESH S ,

Use below code in workspace client script.

getMessage("Are you sure you want to close this interaction?", function (msg) {
    g_modal.confirm(getMessage("Confirmation"), msg, function (confirmed) {
        if (confirmed) {
            // Check if "Assigned to" has a value
            if (!g_form.getValue('assigned_to')) {
                g_form.addErrorMessage("The 'Assigned to' field is mandatory. Please provide a value.");
                g_form.showFieldMsg('assigned_to', "This field is mandatory.", 'error');
                return false;
            }
            
            // Proceed to close the interaction
            g_form.setValue('state', 'closed_complete');
            g_form.save();
        }
    });
});

return false;

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[Omkar Mone]

You need to create a data policy here. Do try and let me know