QR Code to create a incident

[Siva Kumar Redd]

 QR code on the back of  hardware devices (laptops, iPads, Desktops etc) that when the employee scanned the QR code if the device was broken or not working, it would create an INC , so kindly assist on this how we can archive on this?

[Rahul Kumar17]

Hi Siva,

To implement this, you would need to follow these high-level steps:

1. Generate a unique QR code for each hardware device and attach it to the device.
2. Create a form that can be accessed via the QR code, where an employee can report an issue with the device.
3. Configure the form to create an incident record in your ServiceNow instance.

Here are some more detailed steps:

1. Generate a unique QR code for each hardware device and attach it to the device.

You can use a QR code generator to create a unique code for each device. You can then print out the QR code and attach it to the device.

1. Create a form that can be accessed via the QR code, where an employee can report an issue with the device.

In ServiceNow, you can create a custom form that is specifically designed to capture device issue reports. This form should have fields for the employee to provide information about the device (e.g. serial number), and to describe the issue they are experiencing. You can also include an option for the employee to upload a photo of the issue.

1. Configure the form to create an incident record in your ServiceNow instance.

To create an incident record when an employee submits the form, you can use a Script Include or a Business Rule. The Script Include or Business Rule can check if the form has been submitted by scanning the QR code, and then create a new incident record with the information provided by the employee. You can also include an email notification to the IT team to let them know that a new issue has been reported.

Once this is set up, employees can scan the QR code on their device to report an issue, and the incident record will be automatically created in ServiceNow.

Thanks,

Rahul Kumar

[Siva Kumar Redd]

the above information not clear for me, what are steps to archive this, if possible kindly share the details step by step, what is the step1 , step2 .... 

[Nabil EL FILALI]

Hi Rahule

Do you know how to scan QR Code of a device and check out if it is prensent in Asset table, otherwize it should be added ?

thank you