where to report a Community bug
Hello,where do I report bugs in the community tool?
Forum Posts
PDI Instance not waking up
Hello ServiceNow support team, My PDI is not waking up for about 3 days now. On each attempt of pressing Wake instance, it drops bellow error: And switches UI from Waking up … to Hibernating. I’ve tried logging in multiple times, from different inc...
How difficult is it to pass the CSA Exam?
Is it unrealistic for an absolute beginner to be able to ace the CSA exam with only a month of proper work put in? Is practical developer knowledge on ServiceNow essential or is it doable otherwise? I have no prior experience with ServiceNow apart fr...
Resolved! Starting a ServiceNow Team – What Should We Get Right Early?
Hi all,We’ve recently started building a small ServiceNow capability team (7 people, structured roles – BA, admin, TPM, developer), currently in early training and certification phase. Our goal is to grow into a reliable delivery partner over time. I...
Can Data Policy prevent agents from typing passwords in Work Notes or Comments?
Hi Community,Can Data Policy be used to block agents from entering sensitive info like passwords in Work Notes / Comments or prevent it from leaking via email notifications?My understanding is that Data Policy only enforces field-level rules (mandato...
How to modify the info that's included in email notifications?
Newby here! When an incident is assigned to me, I get an email notification that includes these fields: Short Description, Description, Tech Notes, Priority, Category, Contact, Opened by and Comments I don't see anywhere under preferences where I can...
Secure User Verification
Hi there, Not sure if this is the right place, so please let me know if there's a better board for this. I’m fairly new to ServiceNow, and my organization is aiming to tighten security for employees calling the service desk for things like password r...
Privacy Management – Overview Tab and Criticality Score Section Blank on Processing Activity
Hi Community,We’re noticing an issue in Privacy Management with Processing Activity records:• The Overview tab is completely blank• On the Details tab, the Criticality Score section is also not displaying any dataThis is occurring consistently across...
Resolved! How to create a module in ATF and navigate there as a User
Hi, I want to create an ATF Test in which ich create a temporary module out of the sys_db_object form and also set a filter while creating that module. Then I want to impersonate a User and navigate to that module I have just created
Field values like managed by, support group, supported by fields from service records disappeared
Hi,Field values like managed by, support group, supported by fields from service records disappeared even when confirmed by SPM team member that they had updated those fields manually a few days before. Also, update done by the particular user has ...
Resolved! I am facing an issue while creating fields using Catalog Builder.
Hi Team,I am facing an issue while creating fields using Catalog Builder.When I create a field with:Type: Display Label / Rich Textthe system creates the variable with:Question = (Empty)Field label = EmptyType = 32 valueI want to understand a few thi...
Learning ServiceNow: Best way to recover a deleted Install Base Item on a Dev instance?
Hi everyone,I’m currently new to ServiceNow and have been getting hands-on practice in my development instance. While working with the Install Base Item table (sn_install_base_item), I deleted a record and am now trying to learn the proper way to res...
Resolved! Define Instance Observer as a EM Push Connector
Instance Observer (IO) users configure alerts using Self-Serve alerts feature available in IO.OOTB Service Event Management will manage IO related events by handling it as a Push Connector. This results in correctly managed Incident Tickets towards O...
How to start learning Nexthink & LogMeIn for ServiceNow integration
I’m a new ServiceNow developer and about to start my first project involving Nexthink and LogMeIn integration.I already have a basic understanding of ServiceNow integrations (APIs, REST, Flow Designer, etc.), but I have no experience with Nexthink or...