Re-open a support case

[jhoang2]

I accidentally fat fingered and closed a support case, is there any way I can re-open it?

[Sandeep Rajput · Accepted solution]

@jhoang2 Unfortunately, there is no way to reopen a case once it is closed. You need to create a new case again. 

[Sandeep Rajput · Accepted solution]

@jhoang2 Unfortunately, there is no way to reopen a case once it is closed. You need to create a new case again. 

[Dr Atul G- LNG · Accepted solution]

Hi @jhoang2 

If it’s closed, there’s no way to reopen it. It’s better to log a new case and reference the old one

[kaushal_snow]

Hi @jhoang2 .

Once a case moves to the Closed state, it typically cannot be reopened. That’s standard behavior in many organizations and is best practice to maintain audit trails as per ServiceNow...

Check below articles:

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/incident-management...

https://www.reddit.com/r/servicenow/comments/1igoizu/reopening_closed_incidents_bad_practice

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