Resolving 100s of incidents in mass

[jbruns2019]

This has been a long time weakness of this tool and for large enterprise customers, it is a real pita.

Let's pretend I have 50 incidents I want to close all at once.  The product fails to allow this in the UI.  Sure, if I had the right credentials, I could script it but that is not what this forum post is about.

We need to be able to check the check box on top left which checks all rows in my current view (functionality exists today) but in the "Actions on selected rows", where is the resolve all?  Can't even believe I have to suggest this.

We need "Resolve All" added to the "Actions on selected rows" drop down so that I can supply the criteria one time and press 1 button that would resolve all rows selected on previous screen.

[jbruns2019]

No data management option

[jbruns2019]

Right click and use Data Management option does not exist.

[Ankur Bawiskar]

@jbruns2019 

it's not available OOTB and is not provided as each INC might have different close code and close notes and hence logically it makes sense not showing this button on List choice.

I shared a working logic below by creating a custom UI action.

See if that suits you and enhance your logic as per your requirement.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jbruns2019]

"it's not available OOTB"

you're making my point.

It needs to be available OOTB.

[Ankur Bawiskar]

@jbruns2019 

I already explained why it's not available OOTB as per my understanding.

The platform gives you the capability to always add customization by creating a custom UI action to cater customer's requirement.

If my response helped please mark it correct and close the thread so that it benefits future readers.