Resolving 100s of incidents in mass

[jbruns2019]

This has been a long time weakness of this tool and for large enterprise customers, it is a real pita.

Let's pretend I have 50 incidents I want to close all at once.  The product fails to allow this in the UI.  Sure, if I had the right credentials, I could script it but that is not what this forum post is about.

We need to be able to check the check box on top left which checks all rows in my current view (functionality exists today) but in the "Actions on selected rows", where is the resolve all?  Can't even believe I have to suggest this.

We need "Resolve All" added to the "Actions on selected rows" drop down so that I can supply the criteria one time and press 1 button that would resolve all rows selected on previous screen.

[jbruns2019]

It needs to be OOTB.

[jbruns2019]

"each INC might have different close code and close note"

my case here is all of the INCs would have the same close codes and close notes

[jbruns2019]

"creating a custom UI action"

Not going to ask 100s of users to do this.

[Ankur Bawiskar]

@jbruns2019 

Please raise an idea on idea portal so that ServiceNow can have a look on it.

ServiceNow Idea Portal on Now Support 

[Ankur Bawiskar]

@jbruns2019 

You can use the feature or "Update Selected" and once click set the State as Resolved and populate the Closure Notes and Close Code and it will do bulk update.

OR
Create fresh List Choice UI action on incident table

GlideAjax - Client 

If my response helped please mark it correct and close the thread so that it benefits future readers.