Resolving 100s of incidents in mass

[jbruns2019]

This has been a long time weakness of this tool and for large enterprise customers, it is a real pita.

Let's pretend I have 50 incidents I want to close all at once.  The product fails to allow this in the UI.  Sure, if I had the right credentials, I could script it but that is not what this forum post is about.

We need to be able to check the check box on top left which checks all rows in my current view (functionality exists today) but in the "Actions on selected rows", where is the resolve all?  Can't even believe I have to suggest this.

We need "Resolve All" added to the "Actions on selected rows" drop down so that I can supply the criteria one time and press 1 button that would resolve all rows selected on previous screen.

[jbruns2019]

Your right click menu is not even close to mine.

[jbruns2019]

Today I learned to see the Data Management right click menu option, I have to be a servicenow admin.

Vendor needs to think "real world"

Users need the ability to close incidents in mass and this tool still does not fill the need as a regular user.