Unable to locate material files in Instance

[JE_KINETIC]

Hi folks, 

I am studying ServiceNow Administration Fundamentals on Demand but am unable to locate course files per instructions. 

I have tried in my instance as both system admin and also impersonated another user. I have also attempted locating in a new instance but no dice. Anyone else had any luck with this?

I also was unable to locate where to submit this issue to ServiceNow team directly, if anyone would be kind enough to give me a link for that - that would be amazing 🙂 

'

NOTE: In Lab 1.1, you receive instructions on how to access the SNAF Class Knowledge Base and download the course resources. When you select the Course Resources article, read the description and select the ServiceNow Administration Fundamentals Course Materials.zip link. The .zip file will download to your computer.

If you choose to open the link to open in a new window/tab, a Sharepoint window will open. From there, select Download, to download all course resources to your computer. ' 

'The materials zip file are also now in the LAB INSTANCE
SELF SERVICE>KNOWLEDGE

open the SNAF Knowledge Base
Open the article and the zip file is attached'

[ScrumNow_Ameet]

Sharing the latest on this in 2025: You can find the link to these lab materials in the ebook section. This ebook can be accessed through the service now portal called Servicenow read linking  The username password is got on the registered email as soon as you have registered for the course generally it starts with welcome to .... Hope this helps