Hi Community , I want to have three sections within a related list in Agent Workspace. Below image (Which I have designed using Figma) shows what I want to do!Is it possible? Can you help me?Thank you
I have just started the ServiceNow Administration Fundamentals On Demand course. After navigating to the KB article with the link to the Class Resources zip file and clicking the link, I get an error:"Sorry, the link has expired.The link was set to e...
Field 1 is reference field to sys_user tableField 2 is also a reference field to cmdb_ci tablecreated in a Catalog ItemAs of now Field 2 in Service Portal , Showing all Configuration Items as per the expectations . But the requirement is When selecti...
Hello All, We have azure discovery using graph connector . We have requirement to exclude around 10 cloud service account from azure discovery as it is no longer required . Please help . We have integration hub ETL but not sure where to start .Please...
I have to create some schedule entries on the 'cmn_schedule_span' from catalog item. I am achieving it through flow designer. I have a problem with timezones and I am not sure of how to configure them. When I pass the value of the Date/Time variable,...
This is Flow Which I created As you can see when we right click on node Menu item is showingI want for particular condition My Menu item should visible I want to make them Dynamic Any Idea how to do it ?
Hello I have requirement to pull Service Now Table API Datae.g. sn_hr_core_casesn_hr_core_profilesn_hr_core benefits etc. What is sys_created_on and sys_updated_on fields ? 9/14 8 AM pulled 1000 records9/14 11 AM want to pull only changed records or ...
I have a weird scenario, Here when I create a "sn_hr_core_case_talent_management" record it has two description fields , one is normal description and the other is rich description (HTML type).When I submit a record I fill in the details of rich desc...
How do I configure my filter page in ServiceNow to display the Open duration? In my view, I can only see the open time but no duration underneath. What setting would I need to change to display this?
Hello Team,We need help in creating a report which shows how many articles in a specific knowledge base doesnt have translations. We also need help in finding articels which has translations to an outdated or retired parent article. Can you please he...
Hi, I need to Remove the Hyperlink and the Preview option from the related link from Agent Workspace View. I am not able to Do it from Workspace View. Any one please help?
Hi everyone!I am currently exploring ways to enhance customer satisfaction in retail environments, specifically for grocery stores, using ServiceNow's Customer Service Management (CSM). I'm interested in integrating customer surveys to gather feedbac...
O que é REST API?REST (Representational State Transfer): É uma arquitetura para criar APIs. Não é um protocolo específico, mas um conjunto de regras para construir APIs que comunicam dados entre sistemas de forma eficaz.Funcionamento: Quando você faz...
In at least worknotes/additional comments, and the UI display of descriptions, linebreaks are being displayed/saved as double the amount. This started about a month ago. Example below:This gets very cumbersome to read when something is more than a co...
Hi Service now team,I exported the XML for one of the inbound email actions. Can we share this XML with another user so they can import it and create an inbound email action that replicates the same template? If that's possible, do you know the steps...
