Forum Posts
Resolved! The ask for multiple Help Portals...
In our organization we are being asked to develop new Help Portals dedicated to specific departments or groups.Does anyone here have experience with or best practices on taking in these asks? In your opinion, is it advisable to develop and implement ...
Editing Personal Info
Hi Community members,My name is Mariama.Hope you all are doing well. Just browsing the community today to explore it and get use to the different features / what's available. I have a quick question please. Has any of you got the following error mess...
Proper abbreviation for ServiceNow in 2024
Good day, Trying to start off 2024 right. What is ServiceNow's approved/preferred abbreviation? SN or SNOW? I use SN but see more people using SNOW.
Unhelpful Responses Looking for Community Karma
A lot of community responses these days look like people are using ChatGPT generated responses that provide absolutely no help to the questions getting asked. This is degrading the quality of the forums to the point where newer users are not going to...
Resolved! Issue with My Unmoderated Items
When I ask a question or reply to a question it goes to "My Unmoderated Items" section under "My items Awaiting Approval" status. It does not post a question or add a reply to a post for several hours.
Creating a Requistion from service now into Oracle CLoud
Does service now have the ability to create a requisition into Oracle Cloud. We would like to have this ability so the requisition will follow the approval hierarchy that we have in place within Oracle Cloud. And then in turn creates a Purchase order...
Resolved! Issues with Unmoderated Items Section in ServiceNow Community
When I ask questions within the ServiceNow community I see that under Unmoderated Items my questions are sitting in "My items Awaiting Approval" status and do not update for several hours. I am unable to ask question within the forum, is there a crit...
ServiceNow PPM compared to WorkFront
Just wondering opinions for those who have used WorkFront PPM in the past and have experience with ServiceNow, what do you think is the comparison on ease of navigation?
Approvals on Emergency Change
What is best practice for approvals on an Emergency Change? Is it one approval or two? Should the approval be by a senior leader, CI owner, or change coordinator?
Resolved! Change of Contact Email ID
Hi there, I need help in changing my Contact Email ID. https://www.servicenow.com/community/user/viewprofilepage/user-id/203814 Thanks,Bill
Change Tasks
Are Change Tasks the most appropriate way to manage all efforts related to an overall release? Currently, we have separate change requests for these efforts, but it does not allow for all to easily be associated to the overall effort. In addition, i...
"Record Producer does not exist error" on catalog builder
Hello,I designed a catalog item using the catalog builder application, however each time I tried editing the catalog item, I receive a message "record producer does not exist". I tried creating new catalog item but returned same message. I am using ...
Attach a Knowledge article OOB functionality
Hello,I was wondering if anyone can help me determine when/if the "Attach a Knowledge article" functionality was changed? A few years ago when attaching a knowledge article, the knowledge article body would be copied into the comment section (with no...
QR Code to create a incident
QR code on the back of hardware devices (laptops, iPads, Desktops etc) that when the employee scanned the QR code if the device was broken or not working, it would create an INC , so kindly assist on this how we can archive on this?
