Mobile Apps & Platform articles

Mobile Security FAQ

Mobile Security FAQ Does mobile support mobile app distribution or Enterprise Mobility Management (EMM)?Yes -- internal distribution of all ServiceNow mobile apps are supported through al...

[Quebec] Mobile Implementation Guide

The Quebec release of the Mobile Implementation Guide will walk you through the process of getting your company ready to implement mobile. You’ll learn all of the declarative (point-and-click) tools needed to configure a personalized mobile experienc...

Mobile App Builder - System Administrator Guide (San Diego)

The San Diego release of the Mobile App Builder - System Administrator Guide is a quick-start guide to getting your admins & developers familiar with using Mobile App Builder. This guidebook will provide you an overview of: Introducing ServiceNow's M...

ServiceNow Mobile Overview

ServiceNow Mobile Apps The productivity challenge Your employees rely on consumer apps that enable them to use a few taps and swipes to connect with friends, hail a ride, and deliver groceries to their doorstep, but getting actual work done from a ...

Now Mobile URL Applet (example: Virtual Agent with URL parameters)

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, The URL Applet functionality of the Now Mobile sounds promising. Though, uhh, how do we get this to work?! The Docs doesn't describe this completely, and the...

Mobile app creation - App Engine studio vs Global app creator

Hello All, When you are about to start your mobile app creation it is very common to come to end up in to use which functionality to create the app, whether it is on App Engine Studio (AES) or Global App Creator ( GAC). When I am stuck with this qu...

How to remove / disable "Applications" screen navigation bar in the agent mobile

Hello All, I've noticed several questions about how to remove/disable the application screen from the agent mobile. Previously, we could directly remove it from the Navigation Bar module under the system mobile. As it has become a legacy feature, i...

Populate Source field as Mobile for Now Mobile records

Hello, If you are using Now mobile application and enabled Incident/HR case etc creation from now mobile then you need to configure source field to populate Mobile as a source if ticket is created from Now mobile. If you have record producer then...

Resolving Invalid Push Notifications with Push Notification Content Links

Hi All, This is my first article, so constructive feedback would be valuable - this is both an example of troubleshooting this issue with mobile deep links in New York, and a simple extensible format for use to generate deep links. Issue: I recently ...

Content Items available for Now Mobile! AND hide specific items on Now Mobile

Content items were previously not supported on Now Mobile, though it does work now in Paris! These items are among others meant to use to have a deeplink to another application. So, no "submit" button will appear. Just change the following property: ...

K23 Lab 1583 - Boost usage and adoption of your mobile apps

Boost usage and adoption of your mobile apps This lab session covers a deep dive on how you can personalize our ServiceNow Mobile apps with new features using internal app theming, custom icon sections, and banners so that your employees feel like ...

ServiceNow Mobile Quick Start Guide

This guide will help you activate the ServiceNow mobile apps and quickly get started. Mobile Platform Overview The Now Platform mobile suite includes two mobile apps – Mobile Agent and Now Mobile – in addition to robust, mobile development tools t...

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What's New for Mobile in Utah Webinar - April 27 [Register here]

Register here: https://servicenow.zoom.us/webinar/register/WN_K9YZCmdVSNyPMViSgklBIg#/registration Date & Time Apr 27, 2023 09:00 AM in Pacific Time (US and Canada) Description Discover the all-new features of our new Utah release—the latest u...

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[Quebec] Mobile Migration Guide

The Quebec release of the Mobile Migration Guide is the perfect place to begin your path to delivering world-class mobile experiences with ServiceNow. The ServiceNow mobile apps provide agents and employees with immediate access to your organization’...

[Mobile Security] - Block non-Intune version using Microsoft Edge and Azure Conditional Access

Introduction: Customers can allow access from the intune-enabled apps and block access from non-intune apps by restricting access via the authentication system. For example, if they are using Azure Active Directory, "AD Conditional Access" would allo...

Update Submit button color on NowMobile record producer

The NowMobile client application can be branded to give the app an appearance that matches the client branding through Client theme configuration, as detailed here. Updating client theme does not, however, apply to the button color in browser app...

Best Practices Guide: Building Mobile Apps with ServiceNow

Check out the attachment here which is meant to guide ServiceNow mobile app creators on using best practice mobile design and product principles to create consumer grade mobile experiences. This document is organized into sections focusing on differe...

How to create an Interactive Filter on Mobile Dashboards

Introduction If in this article I spoke about how to create a dashboard, and in this other about the navigation from the report to the data, now I'm going to explain how you can implement something similar to an Interactive Filter on a mobile dashbo...

Platform: Mobile Experiences || Knowledge & Troubleshooting Resources

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What are Mobile Experiences...

Now Mobile App and Showing/Hiding Catalog Item Variables

During a recent engagement, I was looking for a way to determine within a catalog client script whether the user was accessing the item from the desktop or the Now Mobile app. We had surfaced info in an HTML field, but that field type doesn't rend...