Mobile Platform Release Updates

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(Update) ServiceNow Classic mobile app deprecation effective September 15, 2022

Update: Based on feedback from our few remaining customers on Mobile Classic, we have made the decision to extend the final deprecation date to September 15th, 2022.  ------ In 2018, in order to support our customers continued growth and market requ...

Mobile Apps & Platform Product Insights

Before you get started with Mobile Apps & Platform, here are some resources to help you get acquainted with features and capabilities.      Mobile Agent App Video Overview Getting Started with Mobile FAQ   Mobile Security FAQs   Mobile Publishing FAQ...

Mobile Authentication issue with "Edge" Browser

Hi All -  I would like to share our troubleshooting experience when our authentication failed and show a blank screen in the "Edge" browser after adding the Mobile app (NOW &Agent App) with intune application. Recently we have added our mobile applic...

Documentation: Sephora Virtual Artist Feature

Attached is documentation for Sephora's Virtual Artist feature.

Mobile Essential Training

Are you just getting started with the ServiceNow Mobile Platform? Here is a summary of some overview to get started, self-paced training, and self-service resources that you have available. Getting Started Mobile Security White Paper - Take an in-d...

Mobile App Academy: Redirecting Mobile Agent users to the Now Mobile client – July 5, 2022

Scripts referenced in the video: 1. Scripted Data Item (returns media section records matching the Content Viewers value 'Employees accessing Agent' if users have no role assigned) (function getQueryString(input) {    //This script will return no ro...

San Diego Best Practices Guide: Building Mobile Apps with ServiceNow

The San Diego release of the Building Mobile Apps with ServiceNow best practices guide helps ServiceNow mobile app creators with mobile design and product principles to create consumer-grade experiences. This document is organized into sections focus...

Getting Started with Mobile FAQ

Getting Started with Mobile FAQ                                                                                                                                 Release Details                                                                           ...

Subscribe/Unsubscribe Push notification from mobile

Subscribe/Unsubscribe Push notification from Mobile app In the Mobile app we have notification preferences under setting to toggle on or off. This article will provide a way to subscribe and unsubscribe individual push notifications. Create Two List ...

Mobile App Academy 2021 Recap

We'd like to kick off 2022 by recapping all of the topics we've covered so far in Mobile App Academy -- our live mobile app building series that were primarily driven by you -- our customers, partners, and community members. Buckle up! We are relaunc...

Mobile Hierarchy Introduction

Learn the backend tables of ServiceNow® mobile apps (ServiceNow Agent & Now Mobile) and how they work together to assist you in configuring, modifying, and creating mobile workflows. Check out the mobile hierarchy video for deeper explanation and wa...

Mobile " screen section" navigation from Application Navigator

Hello All, When I first started to learn about Mobile development for Mobile implementations, I came across a lot of screen places in Now mobile & outside the Mobile studio, where I needed to do a lot of configuration changes as per our requirement. ...

New Mobile Security White Paper!

Secure your data while delivering a seamless mobile experience We are super excited to publish to you all the new Mobile Security White Paper! This document provides an in-depth look at the security capabilities of ServiceNow mobile apps. Take a lo...

Add Applet to Bottom Navigation bar | Mobile App

One of the question is circling around in the community is, How to add and access Applet directly in/from bottom navigation bar? So, I thought of writing a step by step instructions to achieve this NOTE - This feature is only achievable via Platform ...

Rome Best Practices Guide: Building Mobile Apps with ServiceNow

The Rome release of the Building Mobile Apps with ServiceNow best practices guide helps ServiceNow mobile app creators with mobile design and product principles to create consumer-grade experiences. This document is organized into sections focusing o...

Hide catalog forms and categories in Now mobile

Hide catalog forms and categories in Now mobile   Catalog Forms Many forms which are very complex not necessarily needed in the now mobile. So it is better to switch them off for mobile use.  There is a system property available to toggle the availab...

[Mobile Publishing] Apple Business Manager setup and tips

Mobile Publishing In order to brand the ServiceNow mobile app with your corporate identity, ServiceNow will build a custom app using your assets like icon, app name, splash screen, and color theme. Due to Apple's policy, the custom app will be distri...

[Mobile Security] Setup SSO using Microsoft Azure Active Directory

Multi-provider SSO   The ServiceNow Product Documents provide an overview on multi-provider SSO but it doesn't provide instructions on how to integrate with an identity provider. In this article, you'll learn how to setup SSO using Azure Active Direc...