Accessing/editing variables from now agent mobile app

[Dharani Krishna]

Hello All,

We have a requirement where we need to edit couple of variables before closing the catalog task from now agent mobile app.

Was able to display variables on details screen but was unable to configure variables in edit button (function nor action item).

Any inputs/suggestions are greatly appreciated.

Thank you!

[Adam43]

here's what I have currently in my Now Agent, with this solution displaying.  these magnifying glasses don't function though.  I can however tap into and type in the multi-line text box (list agency specific software).

[Dharani Krishna]

That's the same reason we're unable to achieve the result and the link which I've sent you before is replicating the platform view on mobile but ultimately displays mobile platform view by default and is barely interactive.

Actually, here's the proper URL to navigate to portal form from mobile - 

/mesp?id=form&sys_id={{sys_id}}&table=sc_task

compared to the previous one this will be quite interactive, and you may achieve the functionality if not just configure whatever is required on the native view i.e., on sc_task record's platform view.

[Steven Parker]

Were you able to display variables that have no data in them?  I can display the variables on a catalog task, but it only displays the variables that have data in them.  It doesn't display the variables that may need to be answered on the task even if they are mandatory it doesn't display them.

How can I display all the task variables in the now agent catalog task?  Also, how do you get an Edit button on the Catalog Task?  Did you have to create it from scratch?  Only one I see is Incident table Edit.

[dp11]

This is in reply on how to get the Edit button on the Catalog Task similar to Incident. Open the Mobile App Builder, select ITSM Mobile Agent, then select Incidents record screen. Scroll down the left panel until you see Edit Function Instance. You will need to create a similar structure for Catalog Task. 

Please mark this reply as correct or helpful if it helped you with your question.

[Dharani Krishna]

Yes, you're right! only the variables which has some date will be visible on the details screen. I've created an Edit button similar to incident edit. You need to map all action items in the created edit button -> Parameter screen/actions same as in incident.