Accessing/editing variables from now agent mobile app

[Dharani Krishna]

Hello All,

We have a requirement where we need to edit couple of variables before closing the catalog task from now agent mobile app.

Was able to display variables on details screen but was unable to configure variables in edit button (function nor action item).

Any inputs/suggestions are greatly appreciated.

Thank you!

[NBeheydt]

We have the same issue.  We have catalog items that have catalog tasks with variables that need to be updated before the task can be completed.  So the mobile agent is not very useful for our technicians out in the field since they cannot update the variables to close their tasks. 

[Adam43]

I had thoughts around a list view of all variables belonging to one particular task- a list view on the sc_item_option_mtom table, so that each variable was a seperate record to click on.  empty ones were present, but I still need to figure a function/action to launch an edit process I think.

[Steven Parker]

It's been a few months, but did Impact or support have any solution for task variables that need to be populated showing up on catalog tasks in the Mobile Agent app?

The app is actually useless to us without that functionality.

[lbinghamone]

Hi Steven, 

I not sure if my issue ia the same as your. I am trying to edit the "Catalog Task" that OOB. were you and team able to edit any varibles on the mobile agent app so the user in the field will be able to click on any fields the incident and edit to and make changes. If so, please screen shor where you werer able to make these changes. Thank you inadvance!

[Tim Preston]

So, not sure if you're still trying to accomplish variables in the mobile agent. I'm running into this issue as well, but what I'm thinking of doing was something like this.

I would create a workspace and workspace page for the mobile agent in the UI Builder. Then I just add the form component to it and set it up. Then I'll create a custom form view called "variables" or something and only place the variable formatter on that form view and force the form component on the workspace to only show that specific view on that workspace page.

Then, in the mobile app builder, add a record screen segment on my record screen with a mobile web screen with the URL for my workspace page. This would basically add the variables for the task on a separate "tab" like the activity stream in the mobile agent. Then I just need to update my button to close the task to check for required variables and send an error message if they aren't all filled out. I already have a decision table set up for some catalog items and some script includes to check that all required variables are set before the task is closed, so that shouldn't be too much of a lift to complete.

That seems like the easiest route to me with the least amount of work since the form in the workspace will have all the same UI rules and scripts applied to it that any workspace view would have and also, seems to get around the issue of having to set up inputs on an input form screen since we won't always know which tables/conditions the variables would have, but did anyone find a better solution to this?