Adding favorites (like the favorites tab in the desktop view) in the mobile app

[Max Nowak]

Hi,

I'd like to know it it's possible to have "usable" favorites in the mobile app that correspond to the favorites users have configured in the desktop view (so, entries stored in the sys_ui_bookmarks table). By "usable", I mean that the functionality should work exactly like the desktop view favorites - you click on a favorite, and get taken to that page, for example, a list view with filters you have customized yourself. What I don't mean is being able to save certain views of the mobile app itself as favorites.

I have advised the customer that it's best practice to rather find a common ground that all agents can comfortably work with, and implement that in the form of launchers and sections or whatever the current terminology is, but they're still interested in what it would take to implement this favorites functionality.

I've read community posts like "ServiceNow Agent mobile app - Favorites" which conclude that the feature of saving screens on the mobile app itself as favorites was implemented, but the functionality that I need (display working favorites from desktop view) seems to not work.

Now my question is, is this even possible? I could probably simply create a list screen containing data items from the sys_ui_bookmarks table - but how would I go on from there? It's a little difficult because the entries of that table are essentially just URLs, and can be all sort of things, list views, record views, applications like studio, wizards, and so on...

For the sake of it, if we assume that I only wanted to display list view favorites (where users have, essentially, saved their filters on a specific table as a favorite) - does anybody have an idea how that could work? Could I parse an encoded query from the URL stored in the favorite, and then somehow build a dynamic list screen with that query?

Thanks in advance for your help,

Max

[Max Nowak]

Hi!

That... certainly is a solution. I'm a little concerned though, won't $m.do be removed with Tokyo? Or is it just the classic mobile app that will not be able to connect to instances from Tokyo onwards?

Anyway, thanks for providing a relatively easy to implement solution! I'll certainly test this and see how much my customer really wants their agent's favorites.

[Darth Jed]

Obviously, I can't speak to what Tokyo will and won't remove. My interpretation based on the deprecation notifications I've been receiving is that the classic plugin will no longer be able to be activated, so this solution and $m.do won't be available to new instances created in Tokyo and beyond. All I can do right now is provide for our users while further development time is invested to create everything necessary to allow them to recreate some of their bookmarks from scratch in the Agent app. I know our users won't be happy about doing that and I know they have bookmarks for things that probably won't work in Agent. I believe the ITSM Mobile Agent plugin will provide a few of the screens I need, but it won't be enough for the users' needs.

To your point, one of our devs thinks it's possible to parse the encoded query like you suggested, but $m.do is something I can deliver faster while a parsing solution is developed.

[sbh]

@Darth Jed  - This is brilliant - thank you!!!

[Nomaan Memon]

Hi - 

Does anyone know if there are any further updates on adding favorities in the NOW Agent app?