How to update color of virtual chat icon and the favorites icon on now mobile app?

[Swati36]

Hi Fam,

How can we update color of virtual chat icon and the favorites icon on now mobile app?

Below is pic on my android - 

Thanks! 🙂

[Sandeep Rajput]

Please go through this support article and check if it helps https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823887

[mandle]

@Swati36 That ServiceNow KB Article did not help me with updating the "icon color" of the heart on the "My Favorites" component. I just kept clicking deeper and deeper in to the components related entities and found this record and updated the HEX color. https://YOURINSTANCE.service-now.com/now/nav/ui/classic/params/target/sys_sg_view_template_slot.do%3... 

It worked! There are more sys_sg_view_template_slot records to update with the same HEX color for sure.

I think that setting the "Value" to "Primary" is the best move.

[Swati36]

Hello @mandle!

Thank you your inputs and yes it did work for me but partially. So now I can see the desired color on the tile / card view that gets displayed on the homepage but if I open suppose any article then it still shows the icon in different color. 

Do you perhaps have any other ideas on how the color can be changed on the form view as well?

Please refer the images below for better understanding - 

The color updated on the tile / card view - 

Color not updated on the form view - 

Thank you so much for your help! 🙂

[Vivi Brasil]

Hello @Swati36 @mandle thank you very much, this helped us on the tile / card view. However, we are at the same scenario as @Swati36 , the favorite icon color is not updated on the form view. Have you found some way to also change on the form view ?

PS: there is also an attachment-add icon, but for this, it worked well, after changing the color in the mesp-styling-overrides.css (available in the sp_css table), as suggested in this another post:

• Change of colors in Now Mobile app