Applet not found. Contact your Administrator error

gjz · ‎07-07-2020

When clicking on the caller or assigned to in the Now Agent app I'm getting an error "Applet not found, Contact your adminstrator". Both of these are out of the box and it works in my personal developer instance. I've compared the two and don't see anything different. Does anyone know why this error occurs?

Ivan Betev · ‎07-07-2020

Hi gjz,

those are the navigation type functions assigned to the Field in Field Functions sections of Applet => Form Screen => Body:

check if they are really selected by clicking on any of it:

If yes, then jump to Navigation section of studio and check if the navigation function exists:

then check if the destination applet is selected by opening the Navigation function and the required parameters are specified:

by the last step check the Destination applet as well, probably something is missing there.

If nothing works, just recreate the navigation function and reassign it on the first step to the required field.

Thanks and have a nice day! 🙂

Regards,

Ivan.

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gjz · ‎07-07-2020

Thanks Ivan, you had the answer. Following your screen shots I discovered the Destination was missing in the function. Once I put it back it is working fine.