Are there any system logs for Mobile Agent usage?

[Giles Lewis]

Following the Madrid upgrade, we made the ITSM Mobile Agent available in our instance. We are now interested in seeing how much the Mobile Agent is getting used (or if it is used at all).

Are there any logs that would tell us if/when a ticket is updated via the Mobile Agent?

[Giles Lewis · Accepted solution]

table: syslog_transaction

for all activity filter on: User agent starts with "Agent"

for updates filter on: URL starts with "/api/now/sg/writeback"