Can we create change or problem ticket from now/agent mobile app??

[Kiddy]

Hi

Can we directly create problem,change request from now mobile apps??

[Ankur Bawiskar]

Hi,

please check below links

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/change-management/conc...

https://community.servicenow.com/community?id=community_question&sys_id=f43607a1db1cdbc01dcaf3231f96...

Regards
Ankur

[MrMuhammad · Accepted solution]

Hi,

Yes, if you have record producer created for this in the platform then you can find that under Browse Services on the homepage of Now mobile or by clicking the Services tab on bottom nav bar. 

In case you don't have a record producer in place and want a native way of creating a ticket then you need to design the functionality in now/agent app.

Steps

1. Create Action Item.

2. Create function of type Action. Create a UI parameter for the function and map to the Action item parameter.

3. Add function to the top menu of incident record or as quick action to create a proactive or global problem ticket.

Let me know if stuck at any point or have any further questions.

Thanks & Regards,

Sharjeel

[MrMuhammad]

Hi @Kiddy, 

Let me know if that answered your question.

If yes, please mark the appropriate response as correct so that this thread can be closed and others can be benefited by this.

Have a great day 🙂 

Thanks & Regards,
Sharjeel

[ktjstn]

I created an action function and action item but when I'm adding it to the top menu of a certain applet, the action is not there in the options.