Can we create change or problem ticket from now/agent mobile app??

Kiddy · ‎08-10-2020

Hi

Can we directly create problem,change request from now mobile apps??

MrMuhammad · ‎08-10-2020

Hi,

Yes, if you have record producer created for this in the platform then you can find that under Browse Services on the homepage of Now mobile or by clicking the Services tab on bottom nav bar.

In case you don't have a record producer in place and want a native way of creating a ticket then you need to design the functionality in now/agent app.

Steps

1. Create Action Item.

2. Create function of type Action. Create a UI parameter for the function and map to the Action item parameter.

3. Add function to the top menu of incident record or as quick action to create a proactive or global problem ticket.

Let me know if stuck at any point or have any further questions.

Thanks & Regards,

Sharjeel

Regards,
Muhammad

View solution in original post

Megha Padale · ‎08-11-2020

Hi,

check this

https://docs.servicenow.com/bundle/orlando-it-service-management/page/administer/mobile-employee/tas...

If my answer helped you in any way, mark answer as helpful and correct.

Thanks and regards,

Megha.

atherakhtar · ‎08-12-2020

Hello Kiddy,

Greetings for the day !!

There are many ways by which you can create a new record (any table) in the mobile app.

To begin with what are the possibilities and what is the recommended ways.

1. You can create a quick action that can create a new record.

https://docs.servicenow.com/bundle/newyork-mobile/page/administer/mobile-employee/task/sg-quick-acti...

2. You can create an action function of type NEW / Scripted which would give you the same result but this would be present on the applet.

3.You can link the record producer in an applet of type URL with a link like the following.

https://yourinstance.service-now.com/mesp?id=sc_cat_item&sys_id={{sys_if_record_producer}}

Please mark this as correct/helpful to help others on the community.

Thanks,

Ather