Can we embed the Chat button in navigation bar on now mobile app
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08-29-2024 02:43 AM
I have a requirement to embed the pop up chat button of service portal in the navigation bar . How can we achieve this ?
The pop up button in the image "Chat with your 360 team" needs to be embedded on navigation bar below. How can we do it ?
Thanks ,
Tiasha
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08-29-2024 07:56 AM
Hi,
The popup button's location is configured from the table Function Instance (sys_sg_button_instance). Navigate to this table and search for records whose location is Quick Action. See the screenshot below for an example.
Now there is no known way you can put the function instance in the navigation bar below. The only place you can place these are:-
1. Header of a launcher screen
2. Header of a chart
3. Field on a details screen
4. Footer of a record screen
5. On Tap of a record in a list screen
6. Top of a record screen
7. Swipe on a list screen
8. Top of a screen
9. Quick Action (popups)
10. Custom Map bottom drawer
Refer to this document here: https://docs.servicenow.com/bundle/xanadu-mobile/page/administer/tablet-mobile-ui/reference/sg-studi...
Thanks.
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