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Can we embed the Chat button in navigation bar on now mobile app

tiasha123
Tera Contributor

‎08-29-2024 02:43 AM

I have a requirement to embed the pop up chat button of service portal in the navigation bar . How can we achieve this ?

 

The pop up button in the image "Chat with your 360 team" needs to be embedded on navigation bar below. How can we do it ?

 

Image (1).jpg

 

Thanks ,

Tiasha

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Aranya
Tera Guru

‎08-29-2024 07:56 AM

Hi,
The popup button's location is configured from the table Function Instance (sys_sg_button_instance). Navigate to this table and search for records whose location is Quick Action. See the screenshot below for an example.

Aranya_0-1724942311059.png

Now there is no known way you can put the function instance in the navigation bar below. The only place you can place these are:-
1. Header of a launcher screen

2. Header of a chart

3. Field on a details screen

4. Footer of a record screen

5. On Tap of a record in a list screen

6. Top of a record screen

7. Swipe on a list screen

8. Top of a screen
9. Quick Action (popups)
10. Custom Map bottom drawer

Refer to this document here: https://docs.servicenow.com/bundle/xanadu-mobile/page/administer/tablet-mobile-ui/reference/sg-studi...

Thanks.
Please mark as Helpful and if this worked for you kindly mark this reply as the Solution!

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