Configure Deep link from Now Mobile Application to other mobile application

[mayank15]

Hey I am new to the Servicenow mobile application, Needed some urgent help with the now mobile application,

We have a requirement where we need to setup a deep link from the now mobile application to the another mobile application. 

1) Is this possible with the now mobile application 

2) if possible then how can we achieve this...already tried URL Applets.

3) if the application is not installed in mobile then it should redirect the user to the play store from the now mobile application.Where can we write a script for this redirection ?

4)Are the configuration for the now mobile application same for both Android and IOS.

Any help will be appreciated .....Thanks !!

[mukesh_adh]

@David Ha - (2 years later) - any idea if this is possible now?

3) if the application is not installed in mobile then it should redirect the user to the play store from the now mobile application.Where can we write a script for this redirection ?

• This is not currently supported today. The best way to gain additional support for this enhancement is to add it to our idea portal on community so it can gain traction and our internal teams can further conversation on this:

  https://community.servicenow.com/community?id=ideas_list&sysparm_module_id=enhancement_requests

[bineetchaubey]

Hi @David Ha , (4 years later) 

Now there is an option available in deep link configuration for redirection, yet it is not working when app is not installed in mobile, while it is working fine when app is installed in mobile. 

Deep link is showing page not found error when app is not installed in mobile. Whereas it should redirect to play store.

I would greatly appreciate any insights or guidance on diagnosing and resolving this problem.

Thanks.