Customize Now Mobile People search results?

mejasonroar · ‎10-28-2019

I feel I'm missing something obvious, but is it possible to customize the fields that are displayed on a People search result in the Now Mobile app? I found the Screen UI policies and can hide fields, but when I try to show a field it seems like the field needs to already exist somewhere else first. I have tried looking in various places, but am expecting it's going to be something silly I missed. Thanks!

eadler · ‎12-18-2019

Go to the Classic console > System Mobile > Applets.

Open the "Employee Profile" applet.

In the "Form Screen Segments" section, click on "User Profile Details".

On the "Screen Fields" related list, add/remove the fields you'd like to add.

As a side note, if you add something like "Business Phone" and want the Smart Button to call it to be visible, add that in the "Function instances belonging to Screen" related list.

View solution in original post

David Ha · ‎10-29-2019

Customizing the 'search' feature on mobile is currently on the roadmap for future release. In New York it is activated by default for Now Mobile or can be deactivated on your instance.

Gene Shtilkind · ‎10-29-2019

Hey Jason,

Fields can be modified here: https://{instance-name}.service-now.com/nav_to.do?uri=sys_sg_item_view.do?sys_id=d7d127d87320330018eea18d4ef6a7e3

It requires modifying JSON, so it's error prone. We're addressing the usability issue, but it should already be possible to customize the fields in New York.

Please let me know if this helps resolve your issue.

Thank you,

Gene

Aniket15 · ‎11-03-2019

Hi Jason,

If you are still facing issues, please share more details explaining your use case (screenshot is always better) if possible.

Thankyou

Aniket Garg

Software Engineer, Servicenow

mejasonroar · ‎11-11-2019

Finally got a chance to look at that code. It looks like it controls the top section (name, title, department), but I was more interested in the fields below that.

Out of the box it brings up Mobile Phone and Email. I've attached a screenshot showing how I managed to hide Mobile Phone, but how do I add additional fields below Email? Is that inside Studio? Thanks!