Design a Service Catalog Task form view on now mobile app.

[Afsar2]

Hi,

I need advice on designing SCTASK form view (native) for Now Mobile.

I tried adding catalog item variables on mobile view but it looks very messy.

Our your needs to access SCTASK form via Now Mobile app and update various fields including catalog task variables and close the task.

I have tried utilizing web view to load SCTASK form but it included platform view App Navigator and Banner.

Any suggestions or reference to improve end user experience on mobile with this type of forms will be highly appreciated.

Thank you,

Afsar Sheikh

[Ivan Betev]

Hey Afsar,

I hope you are doing great today.

Looks like you tried to redirect to service portal instead of mobile service portal (mesp), could you try it first and check if it fits your requirement?

Link should look like mesp?id={table}&sys_id={catalog_item_sysid}

Otherwise you need to create a native form with embedded lists, I think.

Regards, Ivan

[Rameswar1]

Hi Afsar, trying to have the native view of the sc_task form via an applet might not be a good implementation idea primarily because of the fact that the native sc_task form on the desktop uses jelly elements that are generally not meant for a mobile app/ browser.
The variables are rendered via a formatted that uses a macro, you can not have the same macro work seamlessly on a mobile browser/ app.
As Ivan's post suggests, try pointing the user to the /mesp page to view the sc_task record on a portal view. Thanks!

[Afsar2]

Hi @Rameswar  & @Ivan Betev ,

Thanks for your suggestions.

I have tried utilizing the following URLs.

SNOWDOMAIN-service-now.com/sc_task.do?sys_id={{sys_id}} - It load the form but renders Navigator & Banner as well.

Form do not load with following URLs 

/mesp?id=sc_task&sys_id={{sys_id}}

/mesp?id={{sys_class_name}}&sys_id={{sys_id}}

I couldn't find any documentation to load form view of sc_task in Native Mobile app.

Any suggestions to workaround it will be great.

Thank you,

Afsar Sheikh

[Afsar2]

Hi @Rameswar  & @Ivan Betev ,

Thanks for your suggestions.

I have tried utilizing the following URLs.

SNOWDOMAIN-service-now.com/sc_task.do?sys_id={{sys_id}} - It load the form but renders Navigator & Banner as well.

Form do not load with following URLs 

/mesp?id=sc_task&sys_id={{sys_id}}

/mesp?id={{sys_class_name}}&sys_id={{sys_id}}

I couldn't find any documentation to load form view of sc_task in Native Mobile app.

Any suggestions to workaround it will be great.

Thank you,

Afsar Sheikh