Duplicate HR Checklist Items under My Tasks in Now Mobile App
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03-13-2024 12:42 AM
Hi,
We have encountered a defect where HR checklist items are duplicated on mobile app but on portal it's not duplicated. I am using OOB screen on mobile so I'm not quite sure why it's showing duplicate items. Am I missing something here?
Any help is appreciated. Thank you!
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03-26-2024 02:46 PM
Hi,
I would recommend explore the tablename.list in platform Filter Navigator Menu to explore the records. If duplicity is not present on data there, than I suggest to open a ticket on NowSupport because there is a chance of a UI issue on the OOB mobile application.
Another testing tip is to update the applciation on your phone and ask someone to test in different OS (Android or iOS)
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04-02-2024 08:37 PM
Hi @davirms,
Appreciate your response! I already opened a ticket to Support and found out that it's the duplicate records on the checklist.list that is causing the issue.
Any idea how to prevent the checklists from duplicating?
Thanks!
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05-03-2024 06:32 AM
Hi, @amielalcala
As this does not happen very often, there is a good chance of a custom script or flow causing the duplication. I recomend if possible to simulate the scenario in a sandbox PDI instance to double check.
Thanks,
Davi