Duplicate HR Checklist Items under My Tasks in Now Mobile App

amielalcala
Kilo Sage

Hi,

 

We have encountered a defect where HR checklist items are duplicated on mobile app but on portal it's not duplicated. I am using OOB screen on mobile so I'm not quite sure why it's showing duplicate items. Am I missing something here?

 

amielalcala_0-1710315706529.jpeg

 

 

Any help is appreciated. Thank you!

3 REPLIES 3

davirms
Tera Contributor

Hi,

 

I would recommend explore the tablename.list in platform Filter Navigator Menu to explore the records. If duplicity is not present on data there, than I suggest to open a ticket on NowSupport because there is a chance of a UI issue on the OOB mobile application.

 

Another testing tip is to update the applciation on your phone and ask someone to test in different OS (Android or iOS)

Hi @davirms,

 

Appreciate your response! I already opened a ticket to Support and found out that it's the duplicate records on the checklist.list that is causing the issue.

 

Any idea how to prevent the checklists from duplicating?

 

amielalcala_0-1712115418565.png

 

Thanks!

Hi, @amielalcala 

 

As this does not happen very often, there is a good chance of a custom script or flow causing the duplication. I recomend if possible to simulate the scenario in a sandbox PDI instance to double check.

 

Thanks,

Davi