We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Field Service Mobile "Find Part" does not find part

Cheri M
Mega Sage

‎10-12-2023 02:43 PM

Hello,
We are in Utah patch 7. I am setting up Field Service Mobile for our facilities teams. Work Order Tasks show up on the map, everything seems to be working well. However, if I add a part or go to inventory and search for a part, it doesn't find it on the map. The part is in a stockroom and the stockroom does have a location. We do have a valid Google API key also.

 

What am I missing?

 

2023-10-12 16_41_05-Window.png

 

2023-10-12 16_41_35-Window.png

 

part.png

 

 

 

0 Helpfuls
  • 1,155 Views
2 REPLIES 2

Cheri M
Mega Sage

‎10-26-2023 09:11 AM

I fixed the map issue. The business rule " Update location as needed" on the asset table had been disabled by another dev working on another story requirement years ago. I re-enabled and then ran a script to find the asset in a stockroom and then find the stockroom location and update the asset location. Now they all show up on the map.

However I am still struggling with the OOB process for the field agents to transfer a part from a stockroom to their personal stockroom so they can use it on their WOT.  The only option I have is source part and this creates many tasks that are not needed.  In platform they can just transfer to their stockroom... so I am trying to find a way OOB to do this without having to create an action.

0 Helpfuls

SaurabGidwani
Tera Contributor
In response to Cheri M

‎09-15-2025 03:09 AM

Hi @Cheri M  Were you able to get this requirement done? Facing similar challenge

0 Helpfuls