Field Service Mobile "Find Part" does not find part

Cheri M
Kilo Sage

‎10-12-2023 02:43 PM

Hello,
We are in Utah patch 7. I am setting up Field Service Mobile for our facilities teams. Work Order Tasks show up on the map, everything seems to be working well. However, if I add a part or go to inventory and search for a part, it doesn't find it on the map. The part is in a stockroom and the stockroom does have a location. We do have a valid Google API key also.

 

What am I missing?

 

2023-10-12 16_41_05-Window.png

 

2023-10-12 16_41_35-Window.png

 

part.png

 

 

 

0 Helpfuls
  • 447 Views
1 REPLY 1

Cheri M
Kilo Sage

‎10-26-2023 09:11 AM

I fixed the map issue. The business rule " Update location as needed" on the asset table had been disabled by another dev working on another story requirement years ago. I re-enabled and then ran a script to find the asset in a stockroom and then find the stockroom location and update the asset location. Now they all show up on the map.

However I am still struggling with the OOB process for the field agents to transfer a part from a stockroom to their personal stockroom so they can use it on their WOT.  The only option I have is source part and this creates many tasks that are not needed.  In platform they can just transfer to their stockroom... so I am trying to find a way OOB to do this without having to create an action.

0 Helpfuls