Help Center on Now Mobile is blank

[Brian Lancaster]

I'm setting up Mobile for the first time. We have stayed relatively out of the box. I just install the mobile plugins for ITSM. When I open Now Mobile and go to help center icon the page it blank. Any idea why it is not working like it does when I connect to my PDI?

[JoergHanke]

Hi Brian,

make sure to add the correct taxonomy under "Service Portal"->"Portals"->"Mobile Employee Service Portal".

If you cloned the OOB taxonomy and deactivated it, then the "Help Center" screen will be empty.

[Brian Lancaster]

It looks like we have what is out of the box.

[Brian Lancaster]

I think I see the problem. We are not using the technology catalog. I'm a little confused on how this works however. It looks like you have to create a connection for every single catalog item.

[Brian Lancaster]

Ok so I got the taxonomy setup and it is working. However, I still seem to be missing the section in the help center like Recommended for you and Popular topics.