hide incident feilds under details in Mobile Agent app

Green2
Mega Contributor

This is is my 1st time trying to work on Mobile Agent app.

The requirement is to hide Urgency field on incident  in all the views  on mobile agent app.

How can this be done ?

in studio I have ITSM Mobile Agent But I am not sure where is the change needed. please help 

1 ACCEPTED SOLUTION

Sebastian L
Mega Sage

You could also do it with a Screen UI Policy (else you would need to do it on all forms/list): 

find_real_file.png


Best regards,
Sebastian Laursen

View solution in original post

4 REPLIES 4

Saurav11
Kilo Patron
Kilo Patron

Hello.

Go to navigation->studio

find_real_file.png

Then select ITSM mobile agent:-

find_real_file.png

Then search for all the applets related to incident:-

find_real_file.png

Open it click on the form screen -> Body -> Details and remove the fields which you do not require

find_real_file.png

Please mark answer correct/helpful based on Impact.

Hello,

I saw you marked my answer as correct and later changed it.

Any reason why?

Sebastian L
Mega Sage

You could also do it with a Screen UI Policy (else you would need to do it on all forms/list): 

find_real_file.png


Best regards,
Sebastian Laursen

Does Mobile UI Rule apply the same control to such detail screen ( e.g. Incident)?  Or it only works for input form (when edit happens) ?