Display portal announcements on Now mobile

[Shaily2]

Hey,

I have seen the mobile campaign feature introduced in the Quebec release to display news/announcement via banner, mobile text card and video, that's impressive.

I was wondering whether we could create an applet to just show the announcement widget from service portal on now mobile so that the announcements are in sync on both these experiences. I know that we could create an applet of type url and get the webview of service portal on now mobile app, but I just wanted to point that particular widget and not an entire service portal page. Thanks.

[PaulSylo]

Hi,

hope you want to bring the announcement similar to your service portal in Now mobile?

try this link,

https://community.servicenow.com/community?id=community_question&sys_id=672ca86ddb4ce4d4d5c4d9d968961969

Regards,

Paul

[Shaily2]

Hi Paul, Yes, your understanding is correct, I need to fetch relevant announcement records on now mobile as well, thanks for directing me to the link, I’ll try the approach suggested, also did you get that video working ?

[PaulSylo]

Sai's video is not there now. He removed the video. Pls follow the steps mentioned that works,

https://community.servicenow.com/community?id=community_question&sys_id=03292826dba65410a08a1ea66896194c

[Shaily]

Contributing to the question a little late:

Since Rome version ServiceNow introduced Mobile App builder and mobile card builder. Descriptive videos can be found on mobile community. It’s pretty straightforward to display announcements on now mobile app.

There could be many scenarios on how we want to alert the user.The first approach could be to create a push notification as soon as a record created in announcement table, this can be done pretty easily via scripts.

Once we click on the actual alert on one’s phone the user should either get redirected to the list screen record or record screen. Also note since Rome version there are a lot of changes made to the verbiage, for instance applets are now referred to as screens etc.

The examples on how to create a sample record or list screen on mobile app builder is already there on mobile academy.