How do we redirect from the Mobile application with a URL?

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‎04-04-2022 05:49 AM

I have a requirement to redirect the agent on click of a function to the portal.


I tried using the "action.setRedirectURL( 'https://dev*****.service-now.com/sp');" in the action item of a function , but it throws an blank error on the applet. 

Is there any other way to achieve this?


Thank you in advance,

Vinay Kukreja

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Ivan Betev
Mega Sage

‎04-04-2022 05:58 AM

Hi Vinay,

have you tried this?

https://docs.servicenow.com/bundle/sandiego-mobile/page/administer/tablet-mobile-ui/task/sg-configure-url-screen.html

To redirect to the portal you can use mobile web screen with the /mesp links like "https://instance.service-now.com/mesp?id=sc_home" for example.

Regards, Ivan

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In response to Ivan Betev

‎04-04-2022 07:40 AM

Hi Ivan,

Thanks for the quick and informative response.

Based on my instance version, I'm to create to an Applet with the URL template but I don't think that would solve my problem as I have some functionality which needs to be implemented on the script before redirection to the portal.

Regards,
Vinay Kukreja

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