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‎02-20-2020 04:33 PM
I am trying to setup the mobile agent to allow users to record time worked on a Catalog Task. I have the related records for the Time Worked table. The problem is the Time worked field has Days Hours Min Sec. I can't figure out how to have an action setup that would populate this filed.
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Agent Mobile App

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‎02-21-2020 01:18 PM
I figured it out. Used a Developer instance to add the Field Support Mobile app and copy the code from the there. Just needed a few minor modifications for our use, but that works.

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‎02-21-2020 01:18 PM
I figured it out. Used a Developer instance to add the Field Support Mobile app and copy the code from the there. Just needed a few minor modifications for our use, but that works.

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‎03-06-2020 01:23 PM
Thank you for sharing this! I was following your approach, too. If I understand right, "Record Time" is its own action against a work order task and not something that's triggered when making an update to a work order task (like adding a comment)...is that right? Thanks!
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‎06-24-2020 12:17 PM
Hi
I am trying to set up 'Time Worked' for tasks in Agent Mobile app.
It shows perfectly fine for me as an Admin but not to the agents.
Do I need to copy code from Field Service Mobile to ITSM mobile , if so, how can I do so, please help.
Or do I need to give itil role to 'Time Worked' applet launcher in FSM to make it visible to the engineers working on the task?
Please help
Thanks

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‎06-24-2020 01:12 PM
I created an all new Action and Function for this. Just copied and pasted the code from the Field Service Mobile. I did not need to do anything special for it to be available to all.