How do you add Time Worked using the Mobile Agent

[mpmacconnell]

I am trying to setup the mobile agent to allow users to record time worked on a Catalog Task. I have the related records for the Time Worked table. The problem is the Time worked field has Days Hours Min Sec. I can't figure out how to have an action setup that would populate this filed.

[mpmacconnell · Accepted solution]

I figured it out. Used a Developer instance to add the Field Support Mobile app and copy the code from the there. Just needed a few minor modifications for our use, but that works.

[chuckn]

Thank you for sharing this!  I was following your approach, too.  If I understand right, "Record Time" is its own action against a work order task and not something that's triggered when making an update to a work order task (like adding a comment)...is that right?  Thanks!

[anupamg]

Hi

I am trying to set up 'Time Worked' for tasks in Agent Mobile app.

It shows perfectly fine for me as an Admin but not to the agents. 

Do I need to copy code from Field Service Mobile to ITSM mobile , if so, how can I do so, please help.

Or do I need to give itil role to 'Time Worked' applet launcher in FSM to make it visible to the engineers working on the task?

Please help

Thanks

[mpmacconnell]

I created an all new Action and Function for this. Just copied and pasted the code from the Field Service Mobile. I did not need to do anything special for it to be available to all.