How to change the order of the related lists in Agent Mobile App?

[Ramon Cordova]

Hello All!

I am configuring some related lists for a record screen on mobile, but I haven't figured out how to manipulate the order they're displayed in the agent app.

Does anybody know more about it?

Example:

This is the configuration in the platform, Mobile App Builder:

This is how they appear configured in Studio:

This is how they're finally displayed:

I am not sure what is ServiceNow considering for rendering the related lists in the app.

I'd like to know if there is a way to easily change the order of those related lists, I tried looking for an "Order" field in the Related lists mapping [sys_sg_related_list_map] table but had no success on that.

Thanks for any answers or comments on this!

[Ivan Betev]

Dear Ramón Cordova,

as there is no Order field available by default, I presume it won't be possible that way. I also think that it uses Display Name as the order field.

@Rameswar @David Ha - do you guys know something about it? 🙂

Regards, Ivan

[Rameswar1 · Accepted solution]

Hey Ramón, 

As Ivan mentioned, there is no order field explicitly available in the 'Related List Mapping' on the Mobile App Builder or the Mobile Studio.
However, note here that the related lists appear on the applet details screen exactly in the same order as they appear on the Related List Mapping configuration.

Check out the positioning of the related lists in the mapping vs the related lists positions in the applet in the below 2 example scenarios:

Scenario 1: Notice the related lists on the Active Critical Incidents applet:






Scenario 2: Here we switch the position of the related list by using the delete icon in studio (- button for MAB) and re-adding the relationship 





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So, in order to rearrange the related list, you would have to remove them from the Related List Mapping  and add them back according to your required order. This seems to be the only configurable option available at this point.

There are couple of idea requests posted in the community for admins to have the ability to easily rearrange related lists in mobile (links below), however, I see they are marked closed at the moment. I would advise that you create one if this feature seems necessary.

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=d29faa3fdb3cdc90feb1a851ca96...

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=110a9d4cdbd68c101cd8a345ca96...

Thanks! 

[Ramon Cordova]

Thank you so much, Rameswar, this helped me.

[ENo]

I tested this solution and I do not think it works and that the behavior seen is just luck. I think that the sorting is based on sysId (=UUID) of these records in the database.