How to configure Now Mobile App's "My Tasks"?

[TrenaFritsche]

Hello, I have been reading tons of documents and watching videos, trying to find out how to configure the filter for the "My Tasks" that show up in this app.  When I click on it, regardless of it having a number greater than 0, the following page says "No Data available", which didn't help me figure out what "Tasks" it was supposed to be showing.  I finally found a small piece of information (not under Quebec, however) that indicated the following:

"Items assigned to a user for completion, such as approvals or policy acknowledgement, will appear in the tasks for the employee. Inline action can be taken to respond to approval requests." 

The following link shows the look of the app when I open the app on my phone: 

https://docs.servicenow.com/bundle/quebec-mobile/page/administer/tablet-mobile-ui/concept/now-mobile-app.html

I found instructions on setting up the Requst Filter, but do not see anything on the My Task Filters?  Seems that the documentation is lacking.  Anyone have any thoughts on what I can do?  Also I kept seeing references to Onboarding being deprecated and wondered if this task stuff has anything to do with HR plugin? 

Thanks,

Trena 

[Logan Poynter]

Hello Trena,

There are a few item streams that go into the My Tasks applet. If you go to applets and search My Tasks, you may see 3, but open the one in the "ServiceNow NowMobile App" application scope. Clicking into that, you'll see "My To-dos" Item Stream Segment, and clicking into that will show all individual item streams. There are HR items that will show up under My Tasks. 

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan

[TrenaFritsche]

Hi Logan,

Yes! That was very helpful! The problem that I am seeing looks to be on the page that displays when clicking the My Tasks.  Here are some screen shots to hopefully explain the issue I am seeing:

Found My Tasks Applet:

Clicking into it, I see the My To-dos Item Stream Segment

Clicking in My To-dos, there is Approval To-do:

Clicking into Approval To-do, I am interested in the RITM Approval, so I clicked that one:

Clicking in RITM Approval Main Item:

All of this seems correct, I think, but I am unaware of why the page that displays in the app says “No Data Available”?  Seems like something is missing somewhere.  Based on the screenshots above, does anything look to be missing and if so, how would I check into it?  Any thoughts on this?

    

[Logan Poynter]

Hello Trena,

So your Now Mobile is straight OOTB at the moment based on the details given. Because of this, I suggest looking at A. What is pending approval, B. What approvals you specifically should have, and C. your roles and access to the sysapproval_approver table if A & B yield no positive results. The count you see is all records matched at the list item config level and you can see "No data" for one or more of these reasons.

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan

[TrenaFritsche]

Hi Again Logan...

So, I just realized that the approval that I was expecting to see based on the "1" in the My Task list was from an RITM, but I just remembered that I couldn't find a catalog request that had an approval, so I did a change request that had an approval that I added myself to the group!  This is the approval task that is showing up as an approval...the config looks to only have RITM or REQ's, so maybe that is the reason it is not showing.  I will try to create something for the change request table or I will just look harder for a RITM that has an approval.  Just wanted to give an update.  I will post again if I get somewhere with this.  Thanks again!