How to create catalog item variable which can be used as barcode scanner in Now Mobile App(New York)?

[karteek1]

Hi SNOW Experts,

I'm looking for a way to make a catalog item variable as a barcode scanner on Now Mobile App(New York). 

I tried adding barcode as a variable attribute, but no luck with that. Any help is appreciated.

Thanks in advance.

[Ankur Bawiskar]

Hi Karteek,

Check these links and it should be helpful:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0657240

https://docs.servicenow.com/bundle/newyork-mobile/page/administer/tablet-mobile-ui/task/enable-locat...

https://docs.servicenow.com/bundle/newyork-mobile/page/administer/tablet-mobile-ui/concept/c_MobileB...

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[viniciusoliveir · Accepted solution]

Hi Karteek, if you are using the New York release mobile app, you are probably not able to do it because catalog items are rendered using an embeded mobile service portal page.

You should be able to do it using the Scan QR Code action along with a function and a form applet or list applet, but not trough record producers or catalog items.

[karteek1]

@viniciusoliveira Thanks for your reply. I have raised ticket with Hi support, they confirmed the same.

[Geeky]

If we add a function and action for barcode functionality with data item pointing to a table then accessing the table data needs role. In case of catalog items, nothing is needed. How can this be handled?