OOB Push Notifications not working

[triciav]

I am using the OOB Mobile Agent and trying to test push notifications.

If I add a comment to an incident (this is a registered oob push notification) I am not getting any Pussh Notifications on the Mobile Agent App.

This is in a developer instance.

Is there anything special I need to do to be able to test the Push notifications.

I would think that the OOB push notifications that are setup would work.

Thank you

[Chuck Tomasi]

There are lots of variables that could be preventing this from working. Things like: Is the notification marked subscribable and is the user subscribed to that particular notification? Do they have notifications enabled (on ServiceNow and the mobile device.)

Here's a link to the top level doc on push notifications for help.

Push notifications | ServiceNow Docs

[Ashutosh Munot1]

Hi,

Let check if you did all configuration properly or not:

1) Create Push Message with or without content?

2) Create Notification which has Push notification checkbox as true.

3) Did you added this Push Notification to Push Applications.

Also check the Push notification logs if log is generating.

4) Also let me know that to which group or user you are sending the notification?

Thanks,
Ashutosh 

[Haseeb-Ahmed]

Hi Triciav,

Push notifications are not supported on developer instance(local premises),

Try to test it on employee/ public instance,

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/notification/concept/...

see attachment for quick info.

1 - Note: Push notifications for on-premise instances are not supported.

2 - Try to test on public/employee instance, Impersonate and enable notification in web for user logged in mobile device.

Please mark the answer as correct and/or helpful it answers your question.

Thanks,

Haseeb Ahmed

Software Engineer Servicenow

[Geeky]

Doc says not supported for on-premise instances. Nowhere mentioned about developer instances.