How to create catalog item variable which can be used as barcode scanner in Now Mobile App(New York)?

karteek1 · ‎01-22-2020

Hi SNOW Experts,

I'm looking for a way to make a catalog item variable as a barcode scanner on Now Mobile App(New York).

I tried adding barcode as a variable attribute, but no luck with that. Any help is appreciated.

Thanks in advance.

viniciusoliveir · ‎01-22-2020

Hi Karteek, if you are using the New York release mobile app, you are probably not able to do it because catalog items are rendered using an embeded mobile service portal page.

You should be able to do it using the Scan QR Code action along with a function and a form applet or list applet, but not trough record producers or catalog items.

View solution in original post

David Ha · ‎01-27-2020

Hi Karteek,

To add to viniciusoliveira's answer -- if you want to create your own scan QR action, you can refer to the K19 lab below (lab 3):

https://developer.servicenow.com/app.do#!/event/knowledge19/CCW1564/knowledge19_CCW1564_lab_3_qr_cod...

Best,

David

Geeky · ‎02-22-2020

How you guys achieved it then? I am able to create a function and show the barcode and some text fields but that is not enough. I want to show some drop-down fields and display the values based on some conditions?

How these things can be done in the function and UI parameters? Can I redirect the user to record producer after a device is scanned and pass the scanner value to a record producer?