How to display Knowledge articles on Mobile Apps

snowE
Tera Contributor

‎03-07-2022 08:27 AM

Hi,

I'm working on a task, where I have to display knowledge articles on Mobile apps. I can see an error on this Applicaton: ServiceNow NowMobile App - Knowledge Management Screens and Launcher Screen. And the mobile apps display the content like this:

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4 REPLIES 4

Not applicable

‎03-07-2022 08:33 AM

Hi @snowE ,

This solution helped with similar issue: https://community.servicenow.com/community?id=community_question&sys_id=a22a8f69db5cdbc01dcaf3231f96...

Make KBKnowledge script include accessible from all application scopes. 

If you customized KBKnowledge script include you may also want revert it to base system.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

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snowE
Tera Contributor
In response to Community Alums

‎03-07-2022 08:44 AM

Hi Sandeep,

It is already set to Accessible from all application scopes.

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michaelwend
Tera Contributor

‎01-01-2026 06:28 AM

I know, its been a while, but maybe others also search for this and might find the following helpful.
To add a KB to the Mobile App just go to
System Mobile > Now Mobile App > Knowledge Bases and add the KB 
 and in addition, adding the Information widget to the Nav Bar is as easy as that

michaelwend_0-1767277708460.png

 

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Aswin S
Tera Contributor

‎01-01-2026 10:23 AM

Hi @snowE ,

This issue is usually related to Knowledge configuration or access on Mobile.

Please check:

  • Knowledge plugin is active and healthy

  • Articles are Published

  • User Criteria on the Knowledge Base allows mobile users

  • Required ACLs for kb_knowledge are accessible

  • Re-sync / clear cache in the Now Mobile app

If the error persists on Now Mobile → Knowledge screens, log a ServiceNow support case with the error details, as it may be a mobile configuration issue.

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