How to display Knowledge articles on Mobile Apps

[snowE]

Hi,

I'm working on a task, where I have to display knowledge articles on Mobile apps. I can see an error on this Applicaton: ServiceNow NowMobile App - Knowledge Management Screens and Launcher Screen. And the mobile apps display the content like this:

[Community Alums]

Hi @snowE ,

This solution helped with similar issue: https://community.servicenow.com/community?id=community_question&sys_id=a22a8f69db5cdbc01dcaf3231f96...

Make KBKnowledge script include accessible from all application scopes. 

If you customized KBKnowledge script include you may also want revert it to base system.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[snowE]

Hi Sandeep,

It is already set to Accessible from all application scopes.

[michaelwend]

I know, its been a while, but maybe others also search for this and might find the following helpful.
To add a KB to the Mobile App just go to
System Mobile > Now Mobile App > Knowledge Bases and add the KB 
 and in addition, adding the Information widget to the Nav Bar is as easy as that

[Aswin S]

Hi @snowE ,

This issue is usually related to Knowledge configuration or access on Mobile.

Please check:

• Knowledge plugin is active and healthy

• Articles are Published

• User Criteria on the Knowledge Base allows mobile users

• Required ACLs for kb_knowledge are accessible

• Re-sync / clear cache in the Now Mobile app

If the error persists on Now Mobile → Knowledge screens, log a ServiceNow support case with the error details, as it may be a mobile configuration issue.