How to prevent mobile users (agent/now app) from accessing ServiceNow on a personal mobile device?

[Constantine Kr1]

Is there a way to prevent users from accessing our ServiceNow instance from a personal device.  I am aware that we cannot prevent users from downloading from the apple/google stores; however, I am curious how we would limit a user from logging in to our instance based on the device. 

If we are not able to prevent logins, are there any protections/restrictions we can enable if a user downloads this to their mobile device? 

Thanks
~CK

[sachin_namjoshi]

Navigate to System Properties > Mobile UI Properties to enable or disable any of the properties below.

UI Agent Properties

Property	Description
glide.ui.m_enabled	Turns on/off the mobile web UI
glide.ui.m.helsinki_mobile_enabled	Turns on/off the Helsinki mobile web UI
glide.ui.m.native_apps_enabled	Turns on/off native apps
glide.ui.tablet_enabled	Turns on/off tablet UI
glide.ui.mobile_agents	Clear out these user agents to disable the legacy mobile UI

Regards,

Sachin

[sachin_namjoshi]

Below system property can be useful for you

Navigate to System Properties > Mobile UI Properties to enable or disable any of the properties below.

UI Agent Properties

Name	Property	Description
Enable mobile web UI	glide.ui.m_enabled	Turns on/off the mobile web UI. Even if this property is disabled, users still have access to the mobile web
Enable native mobile applications (Android, iOS)	glide.ui.m.native_apps_enabled	Enables/disables user access to the ServiceNow Classic mobile app. This property only applies to the classic mobile app.
Use the mobile web UI if one of these strings (comma-separated) appears in the browser's User Agent	glide.ui.m_agents	Define which web UI to use depending on what name appears in a browser user agent

Regards,

Sachin

[PaulSylo]

If your company using any MAM or MDM solution, you can restrict using conditional access. 

iOS/iPadOS device settings in Microsoft Intune - Azure | Microsoft Docs

Create Intune Device Restriction Policy to Block App Store - YouTube

above are Ivan's solution. Pls check Ivan's solution;

[mpmacconnell]

I am faced with this same question. We are trying to restrict the Now Agent so only those iPhones and iPads that are managed by our organization can log in. Have you had any luck with this one?